Head - Talent Transformation (Training)

Atain · India

Position: Head – Training

Location: Gurgaon

Employment type: Permanent

Job type: Full time

Profile Summary:

Atain is looking for a Head – Talent Transformation to manage team of Talent Transformation Team. The position is responsible for the overall quality assurance & Talent Transformations.

Primary Job Responsibility:

• Forming strategies pertaining to smooth functioning, development and execution of various tasks for the Talent Transformation team keeping in mind the vision of the organization

• Establish benchmarks for quality Talent Transformation services and maintain the same

• Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the Talent Transformation

• Plan budgetary projections pertaining to Talent Transformation so as to fulfil the learning needs of the growing organization

• Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of Talent Transformation leading to optimization of the Talent Transformation

• Leads client presentations and reviews

• Manages client deliverables specific to Talent Transformation and reviews Talent Transformation performance with existing clients

• Provides RFP Inputs and creates solutions to potential businesses

• Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)

• Works with cross-functional teams to work retention plans thru employee engagement

Education and Essential Experience:

• Graduate in any discipline, with above average academic profile

• With 5 years – 8 years Talent Transformation experience in BPO or Call Center industry

• At least 3 years of experience as Senior Talent Transformation Manager

• Experience of managing a large scale Operations Talent Transformation Department

• Familiarity with traditional and modern Talent Transformation methods (mentoring, coaching, on-the-job or in classroom Talent Transformation, e-learning, workshops, simulations etc.)

• Strong understanding of business goals and standards for customer service

• Ability to communicate effectively with senior management and other departments

• Experience developing yearly Talent Transformation plans and materials for all departments throughout the company

• Ability to effectively organize and manage multiple Talent Transformation initiatives simultaneously

• Flexible and adaptive to work schedules

Key Enablers:

• Excellent communication and leadership skills

• Ability to Measure and Assess Staff Talent Transformation Needs

• Strong Communication and Interpersonal skills

• Innovative Thinking

• Critical Thinking

• Judgment and Decision Making skills

• Service Orientation skills

• Time Management

• Operations Analysis - Analyzing needs and product requirements to create a design.

• Complex Problem Solving skills

• Negotiation Skills

• Excellent oral and written communication skills

• Good client interfacing skills

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.