Technical services specialist

We’re Hiring: Technical Support Specialist (L1/L2 Support)
Location: Gurgaon sector 34
Experience: 2–4 Years in international technical support
Shift: Rotational shift
We are looking for a customer-focused Technical Support Specialist to join our global support team. If you have experience in client support, troubleshooting, and ticket management , this role is for you!
Key Responsibilities:
• Provide L1/L2 technical support for customer issues via ticketing systems
• Troubleshoot and resolve application/platform-related issues
• Manage and handle customer escalations effectively
• Collaborate with global teams to ensure timely resolution
• Perform root cause analysis and improve support processes
• Create and maintain knowledge base articles
• Generate reports and provide insights based on customer requests
✅ Required Skills:
• 1–3 years of experience in technical support / application support / service desk
• Strong experience in ticketing tools (Service Now, Jira, etc.)
• Excellent communication and client-handling skills
• Good troubleshooting and analytical abilities
• Experience working with global clients
⭐ Preferred Skills (Good to Have):
• Exposure to SAP / LMS / Saa S platforms
• Knowledge of incident management & escalation handling
• Experience in reporting (Excel, dashboards)
• Understanding of Agile/Dev Ops concepts
Why Join Us?
• Opportunity to work with global clients
• Collaborative and growth-oriented environment
• Exposure to enterprise-level platforms and tools
Interested candidates can share their CV at:
Or apply directly via Linked In
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