Strategic Account Manager

ABM Industries Inc. · United States

The Strategic Account Leader owns the end-to-end commercial and financial performance of assigned enterprise accounts. This role is accountable for revenue growth, margin performance, business development, client satisfaction, and long-term account strategy.

Operating as a single point of accountability, the Strategic Account Leader leads account strategy, drives deal origination and closure, and ensures alignment between commercial commitments and operational delivery.

Benefit Information:

Benefit Information: ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM Employee Benefits | Staff & Management

Key Responsibilities

1. Full Account Ownership

• Own overall account performance, including revenue, margin, and growth targets
• Develop and execute multi-year account strategy and roadmap
• Operate as the single-threaded leader accountable for account outcomes

2. Business Development & Growth

• Own pipeline creation, deal strategy, and closure within assigned accounts
• Drive expansion revenue through cross-sell, upsell, and new service offerings
• Lead pursuit strategy for large and complex deals, including pricing and positioning
• Direct and align BD/sales resources supporting the account

3. Client Leadership

• Serve as the primary executive relationship owner
• Build trusted relationships with C-level and senior stakeholders
• Lead contract renewals, renegotiations, and strategic discussions
• Drive client satisfaction, retention, and long-term partnership growth

4. Financial Performance

• Accountable for revenue growth and gross margin performance
• Drive pricing strategy, cost optimization, and profitability improvements
• Partner with finance on forecasting, planning, and variance management

5. Risk & Delivery Alignment

• Ensure commercial commitments align with operational delivery and margin expectations
• Identify and proactively mitigate financial, operational, and relationship risks
• Maintain strong forecast accuracy and business visibility

6. Cross-Functional Leadership

• Align and influence operations, finance, and sales teams to deliver account outcomes
• Drive accountability across functions without direct authority
• Ensure seamless transition from deal closure to execution

Qualifications & Experience

• 12+ years of experience in strategic account management, business development, or P&L leadership
• Proven track record of driving revenue growth and closing large, complex deals
• Strong financial acumen, including experience managing revenue and margin performance
• Experience working in matrixed organizations with cross-functional leadership
• Industry experience in facilities management, semiconductor, advanced manufacturing, or related sectors preferred
• Fluency in Mandarin.