Customer Support Executive

JMD Technologies Inc. · Rajasthan, India

About the Company

We are looking for dynamic and customer-focused professionals to join our Walmart International Voice Process.

About the Role

The ideal candidate should possess excellent communication skills, prior international BPO voice experience, and a customer-first approach to resolve customer queries efficiently.

Responsibilities

• Handle inbound customer calls for the Walmart process.
• Resolve customer queries related to orders, deliveries, payments, returns, and general account support.
• Provide accurate information while ensuring excellent customer service.
• Maintain high levels of customer satisfaction and adhere to quality standards.
• Document customer interactions accurately in the CRM system.
• Meet productivity, quality, and attendance targets.

Qualifications

• Any Graduate.
• Minimum 6 months of International Voice BPO experience is mandatory.
• Excellent English communication skills.
• Comfortable working in rotational shifts.
• Freshers with good English can also apply

Required Skills

• Strong problem-solving and customer handling skills.

Preferred Skills

• Excellent verbal communication.
• Customer service orientation.
• Ability to work under pressure.
• Basic computer knowledge.
• Immediate joiners preferred.

If interested then please share your cv :