Senior associate

Mphasis · Bengaluru urban, India

Position Snapshot

Job Title

Senior Associate — French Underwriting Support Services (L3)

Job Area

France-Facing P& C Insurance Underwriting Support — Production Unit

Region Served

France (French Domestic Market) — Commercial & Personal Lines

Location

India (Bangalore)

Shift

France-facing shift (CET-aligned); rotational, per business requirement

Experience

2–3 years in P& C Insurance operations as a Team Member / SME / QA

Education

Graduate and above

Language

French — B2/C1 (mandatory); English — B2 (working proficiency)

Reports To

Team Leader — French UWSS

Role Purpose

The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre.

Key Responsibilities

Underwriting Support & Production

• Policy lifecycle processing: Process new business, endorsements, renewals, and cancellations across the commercial P& C policy lifecycle, working from French-language submission forms and underwriting instructions

• French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay

• Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards

• Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence

Team & Stakeholder Support

• Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team

• Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker

• Customer engagement: Participate in customer engagement sessions conducted in French where required

• Peer enablement: Provide process inputs/on-the-job guidance to newer joiners to sustain delivery predictability

Compliance & Governance

• Data protection: Ensure adherence to Data Protection standards (GDPR-aligned, given the France/EU client base)

• Policy adherence: Comply with client-specific policies, underwriting authority limits, and regulatory requiremnts applicable to the French market

• Customer service: Maintain a zero-complaints mindset in all customer-facing and back-office interactions

Language & Communication Requirement

........ French Language Requirement. Non-Negotiable

This role requires demonstrable fluency in French (minimum B2, C1 preferred). reading, writing, and comprehension. as all source documents, underwriting forms, and client production tools operate natively in French. English is required only for internal Mphasis reporting and team communication. DELF/DALF certification or equivalent is preferred evidence of proficiency.

Skills & Competencies

Domain Skills

. Deep understanding of the P& C insurance industry and the underwriting phases of a commercial policy lifecycle

. INS Certification or equivalent P& C insurance certification preferred

. Aspiration to build a long-term career in P& C insurance operations

Language Skills

. French. B2/C1 minimum: reading, writing, and verbal comprehension

. Excellent interpersonal and comprehension skills; professional email writing in French and English

Technical Skills

. Proficient in MS Office suite

. Comfortable operating client platforms and portals configured in French

Key Performance Indicators (KPIs)

. Production throughput vs. target

. First-Time-Right (FTR) / quality accuracy score

. TAT / SLA adherence on transactions and chasers

. Escalation resolution timeliness

. Zero customer complaints

. French-language assessment / certification score

Career Path

Senior Associate ̈ Subject Matter Expert (SME) ̈ Team Leader, French UWSS. with continued French-language upskilling supported through internal training pathways.