GBS Payroll Manager

Ace Recruitment & Placement Consultants Pvt. Ltd. · India

Position Summary

We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment.

The role will be responsible for ensuring accurate, timely and compliant payroll delivery , operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.

The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.

The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation .

We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment.

The role will be responsible for ensuring accurate, timely and compliant payroll delivery , operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.

The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.

The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation .

Key Responsibilities

1. Leadership & Team Management

• Lead and develop the regional Payroll / HTR Operations team.
• Set clear goals, performance expectations and service delivery standards.
• Conduct regular performance reviews and provide coaching and feedback.
• Identify career development and succession opportunities for team members.
• Drive employee engagement, retention and capability development.
• Support recruitment and onboarding of new team members.
• Build a high-performing team with effective succession and backup plans.

2. Netherlands Payroll Operations

• Manage the end-to-end Netherlands payroll process , including:
• Pre-payroll activities and reconciliations
• Payroll validation and controls
• Payroll processing
• Post-payroll activities
• Payroll reporting and reconciliation
• Ensure accurate and timely payroll delivery in line with defined SLAs, KPIs and compliance requirements .
• Ensure payroll processes comply with applicable local regulations, statutory requirements and internal controls.
• Work closely with payroll providers and other third-party partners.

3. Hire-to-Retire / HR Operations

• Oversee HR Operations and Hire-to-Retire (HTR) processes.
• Manage HRIS transactions covering:
• Employee onboarding
• Offboarding
• Employee movements
• Organisational changes
• Position management
• Employee data management
• Ensure high levels of data accuracy and process efficiency throughout the employee lifecycle.

4. Stakeholder Management

• Develop strong relationships with key internal stakeholders across HR, Finance, Payroll, HR Business Partners and regional teams .
• Manage relationships with external payroll and benefits providers.
• Understand stakeholder requirements and ensure timely resolution of operational issues.
• Establish regular governance and performance review mechanisms.
• Drive a strong customer-centric approach across payroll operations.

5. Process Improvement & Automation

• Identify opportunities to standardise, simplify and optimise payroll and HTR processes .
• Lead continuous improvement initiatives to improve efficiency, quality and turnaround time.
• Drive automation and digitalisation of HR and payroll processes.
• Partner with HR Technology / IT teams on process automation and system enhancements.
• Evaluate opportunities to leverage AI, analytics and emerging technologies to improve operational efficiency.
• Drive transformation projects related to payroll and HTR operations.

6. Performance Management & Operational Excellence

• Define and monitor KPIs, SLAs and operational metrics .
• Prepare and review performance dashboards and management reports.
• Analyse operational gaps and develop corrective and preventive action plans.
• Ensure consistent service delivery and adherence to agreed performance standards.
• Drive operational excellence across the regional HTR function.

7. Compliance, Controls & Risk Management

• Ensure compliance with European and Netherlands payroll regulations .
• Ensure adherence to data privacy and information security requirements, including GDPR .
• Maintain strong internal controls across payroll and HTR processes.
• Identify operational risks and implement appropriate mitigation measures.
• Ensure audit readiness and timely closure of audit observations.

8. Transformation & Strategic Initiatives

• Lead implementation of strategic HTR and payroll initiatives.
• Manage scope transitions, process migrations and transformation projects .
• Support technology upgrades and HRIS implementation/enhancement initiatives.
• Identify opportunities for expanding GBS scope and improving service delivery.
• Share best practices across regional and global teams.

Education

• Bachelor's degree in Human Resources, Finance, Business Administration or a related discipline .
• Master's degree / MBA preferred.
• HR / Payroll certification would be an advantage.
• Certification in Continuous Improvement / Process Excellence is desirable.
• Coaching or mentoring certification would be an added advantage.

Experience

• 12+ years of progressive experience in Hire-to-Retire, HR Operations and Payroll , preferably within a GBS / Shared Services / Global Business Services environment.
• Strong experience managing European payroll , with specific experience in Netherlands payroll highly preferred.
• Experience working with European-based organisations or clients.
• 10+ years of leadership experience , including managing regional or cross-border teams.
• Strong experience in end-to-end payroll operations and HR service delivery .
• Proven experience in process transformation, automation and continuous improvement.
• Strong stakeholder management experience across HR, Finance, Technology and business functions.
• Experience managing third-party payroll / HR service providers.
• Experience with Workday and/or ServiceNow would be advantageous.
• Good understanding of GDPR and European data privacy requirements .
• Proven track record of building and managing high-performing teams.
• Strong experience in talent development, retention and succession planning.
• Experience in payroll / HTR transition, migration or transformation projects.
• Experience in a FMCG / Consumer / Manufacturing environment would be an advantage.

Key Skills & Competencies

#NetherlandsPayroll #EuropeanPayroll #GlobalPayroll #HireToRetire #HTR #HROperations #GBS #GlobalBusinessServices #SharedServices #PayrollTransformation #PayrollOperations #HRIS #Workday #ServiceNow #ProcessAutomation #ContinuousImprovement #ProcessExcellence #StakeholderManagement #VendorManagement #SLAManagement #KPIManagement #GDPR #DataPrivacy #TeamLeadership #ChangeManagement #HRTransformation #EmployeeLifecycleManagement #PayrollCompliance #PayrollManagement #HRSharedServices #FMCG #HRTechnology#

Personal Attributes

• Excellent written and verbal communication skills in English .
• Strong stakeholder engagement and influencing skills.
• High emotional intelligence and empathy.
• Strong customer-centric mindset.
• Analytical and structured approach to problem-solving.
• Strategic thinker with a strong focus on operational excellence.
• Ability to manage change and ambiguity in a fast-paced global environment.
• Strong decision-making and execution capabilities.
• Ability to manage multiple priorities while maintaining service quality and team morale.