Agent Workspace / Live Chat Admin
Tata Consultancy Services · Andhra Pradesh, India
FULL TIMEpermanent
Job Description
Role : Agent Workspace / Live Chat Admin Experience : 4 to 8 years Location : Chennai/Hyderabad/Pune/Bangaluru Agent Workspace / Live Chat Administrator Role Summary: Configure and manage ServiceNow Agent Workspace and live chat operations to ensure efficient ticket handling and seamless customer support experiences. Key Responsibilities: Administer Service Operations Workspace (SOW) and Agent Workspace Configure Advanced Work Assignment (AWA) and routing logic Manage queues, skills, and agent capacity models Enable and maintain Virtual Agent to Live Agent handoff Monitor chat performance, SLAs, and routing efficiency Optimize agent workflows and UI experience Required Skills: Hands-on experience with Agent Workspace and AWA Strong understanding of queue management and routing strategies E
Details
| Company | Tata Consultancy Services |
| Location | Andhra Pradesh, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |