Sales operations manager

Sales Operations Manager

Permanent India ₹2,480,000 - ₹3,286,000 per annum Working Hours: 5:30 PM - 2:30 AM IST

Overview

A leading global technology company is looking for an experienced Sales Operations Manager to drive the optimisation, governance, and scalability of its Go-To-Market (GTM) systems and revenue operations infrastructure.

This role will be responsible for centralising functional ownership across the GTM technology ecosystem, improving operational efficiency, accelerating automation, and enabling data-driven decision-making across Sales, Marketing, Customer Success, and IT teams.

The successful candidate will play a key role in transforming sales processes, implementing AI-enabled capabilities, improving system integrations, and ensuring GTM teams have the tools, workflows, and insights required to support revenue growth.

This is an opportunity for a strong Sales Operations professional who can operate across complex technology environments, drive process improvement, and deliver scalable solutions that enhance business performance.

Role & Responsibilities

Lead the design, optimisation, and governance of Salesforce and wider GTM technology platforms. Own the improvement of sales processes by removing manual workflows and implementing automation across revenue systems. Partner with Sales, Marketing, Customer Success, and IT teams to deliver integrated and scalable GTM solutions. Design and optimise end-to-end sales processes including lead management, qualification workflows, pipeline processes, and team handoffs. Establish governance frameworks and best practices for integrations, data quality, system usage, and operational workflows. Evaluate, recommend, and implement new GTM technologies to improve productivity and support revenue growth. Drive adoption of AI-enabled functionality across existing platforms to improve efficiency and automation. Improve reporting capabilities and operational visibility, enabling teams to make faster, data-driven decisions. Manage system enhancements and initiatives supporting customer retention, expansion, and GTM effectiveness. Identify opportunities for continuous improvement across sales technology, processes, and operational execution.

Essential Skills & Experience:

5+ years' experience in Sales Operations, Revenue Operations, GTM Systems, or a similar operational technology role. Strong first hand experience with Salesforce and associated GTM platforms such as Outreach, Zoom Info, or comparable tools. Proven experience designing, implementing, and scaling automated sales processes and workflows. Experience managing GTM technology ecosystems, integrations, and cross-platform data flows. Strong understanding of CRM governance, data management, reporting, and operational best practices. Experience evaluating and deploying modern technologies to support Sales, Marketing, and Customer Success teams. Strong analytical mindset with the ability to translate operational data into actionable insights. Excellent stakeholder management skills with the ability to influence teams across Sales, Marketing, Customer Success, and IT. Ability to operate in a challenging environment, balancing strategic initiatives with first hand execution.