Senior Solutions Engineer (Post-Sales)

Posit · Remote, United States

Posits mission is to create free and open-source software for data science, scientific research, and technical communication to enhance the production and consumption of knowledge by everyone, regardless of economic means. We are a different kind of software company, and we’re proud to build and sell products that help people understand and improve the world through data.

Posit’s Solutions Engineering (Sol-Eng) team aims to reduce the distance between customers of our professional products and open source offerings.
We help our customers – especially their IT/SysAdmin teams – deploy, install, configure, and use our professional products. We aim to bring curiosity and empathy to every customer engagement, leaning into the customer experiences as they seek to get value from open source data science.
As we learn about what customers want and need, we use that knowledge to improve our products, documentation, and processes.
On Sol-Eng, you’ll play an essential role in both unblocking and empowering customers and making Posit and our products work better in the future.
Find joy in working directly with and unblocking

customers

. This role is customer-facing.
Love learning and sharing your knowledge of the

server infrastructure and architecture

that underlies enterprise data science. You’ll be an advisor to IT teams who administer Posit’s products in a wide variety of architectures and with a range of integrations. You have exposure to some of these topics and technologies (e.g. cloud services, Linux, Kubernetes, Docker, Slurm, authentication, connecting to data sources) and look forward to opportunities to dive deeply and learn in other areas. Be curious about

data science

workflows and use cases.We make tools to multiply the impact of Data Scientists who work in open source. You won’t be doing data science or writing code, but you’ll need to understand what a Data Scientist does (e.g., exploratory data analysis, modeling, reporting, app development). . Prior experience specifically with data science or our professional products is not necessary, but may be helpful.
As a trusted advisor to customers, your credibility comes from being honest about the limits of your knowledge and following through to close the gaps.
There’s no limit to the different projects Sol-Eng could take on, being able to choose important things (with help and guidance from managers) and ignore distractions is a key skill for a Posit Solutions Engineer.
Serving as a proactive, ongoing

technical advisor

to customers discussing server configurations and architectures, supporting technical strategy planning, and sharing best practices for doing open source data science at scale with Posit’s professional products. You’ll collaborate with sales and customer success to enable the customer to realize the full value of their Posit environment.
Scaling our reach through webinars, talks, workshops, documentation, automation, and how-tos that help customers adopt Posit products.
Leading scoped, project-based implementation work, from onboarding through delivery of defined outcomes.
Providing the voice of the customer to other teams at Posit, especially Product Management and Product Engineering.
What you’ll help with:

How to navigate deeply

technical post-sales customer calls

and have the ability to speak about technical topics to internal and external audiences of different levels. Even people with substantial customer experience find that Sol-Eng demands new depths of empathy, curiosity, and clarity of thinking and explanation.
On customer calls, you will be the expert on our Pro Products – explaining how to install and configure them, as well as how they help make life better for Data Scientists.
Solutions Engineers help our customers IT/Admins determine the best product architecture for them, which requires they speak knowledgeably about integrations to other data (science) tools and platforms, and how to get things done on Linux servers including system administration, authentication, networking, and virtualization.
Meet the rest of the Sol-Eng team and start meeting members of Customer Success, Sales, and other nearby teams.
Have joined dozens of IT architecture and post-sales calls with IT/Admins of Posit’s Pro products.
Lead customer calls, helping our customers determine how Posit’s Pro products fit into their existing data and technology stacks. Be comfortable discussing general architectures and deployment patterns for our product
Begin getting hands on with customers who are installing and maintaining our products, looking over their shoulders and suggesting how to set up and configure their environments.
Contribute to projects in roles of escalating size and scope.
Take on larger, more strategic, and higher-touch customer engagements that might include weekly meetings with the same customer.
Posit offers competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. We welcome all talented colleagues and are committed to a culture that represents

diversity in all its forms

.
We have over 50% of our engineering dedicated to creating free and open source software. As a result, our corporate decisions balance the communitys interests, customers, employees, and shareholders. We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only.

~100% of medical, dental, and vision insurance premiums are covered for employees and their families! Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
~ Posits gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
~ All full-time employees are eligible for 401k enrollment starting on day one.
~ An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
You are also welcome to come into our Boston office.
We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.

Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
Posit Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)