US-Based Customer Support Specialist

ibex · Karachi, Karachi District; Sindh, Pakistan

ibex in Karachi is seeking a Customer Success Specialist to provide top-tier support to US-based customers. The role demands managing calls and chats, ensuring customer satisfaction through accurate information and support.

Ideal candidates will excel in English communication and have a passion for customer service. Responsibilities include resolving customer inquiries, collecting feedback, and maintaining performance metrics. The position offers several perks, including medical insurance and a transport system.