Customer Success Associate (Voice - US Accounts)
GACS · Maharashtra, India
Job Description
Customer Success Associate - US Accounts GACS Remote (India)
We're growing the India team at GACS - and we're on the lookout for someone who genuinely loves being on the phone, building real relationships with business owners in the US, and nerds out (at least a little) over marketing performance. If that sounds like you, keep reading.
IMPORTANT: FOR YOUR APPLICATION TO BE CONSIDERED PLEASE FILL OUT THE FORM:
What you'll actually be doing
- Jump on live calls with US customers - onboarding sessions, health checks, performance reviews. You're their go-to person.
- Turn marketing numbers into plain English - leads, clicks, conversions, ROI. No jargon walls allowed.
- Handle churn risks and sticky situations with calm, confidence, and a solution mindset.
- Collaborate with CS, Ad Ops, and Analytics teams - because great outcomes are a team sport.
- Build lasting relationships where clients actually look forward to your calls.
You'll fit right in if you
- Speak English with confidence and clarity - especially on voice calls with US business owners.
- Bring 3+ years in Customer Success, Account Management, or voice-based international roles.
- Are totally comfortable working US EST hours (7:30 PM - 3:30 AM IST). Night owls, this one's for you.
- Take ownership naturally - you don't wait to be told, you just make things happen.
- Genuinely care about the people you work with - empathy isn't a buzzword for you, it's just how you operate.
Please read before applying
This is NOT a customer support role, and we're not looking for someone coming from a customer support background. If that's where you're coming from, this one isn't the right fit. Applications from customer support profiles will not be moved forward.
Job details
Location: Remote (India)
Shift: US EST (7:30 PM - 3:30 AM IST)
Type: Full-time
Compensation: Up to 15 LPA (depending on experience)
Got questions? Slide into our DMs.