Anti-Social Behaviour Officer
Southern Housing · South Croydon, Greater London, United Kingdom
FULL TIMEcontract
Job Description
We're looking for an Anti-Social Behaviour Officer to join our leading Anti-Social Behaviour service in the Housing team here at Southern Housing.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Reporting to the ASB Manager, you'll deliver excellent service to residents affected by ASB.
You'll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected.
You'll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies.
You'll also contribute to neighbourhood strategies to tackle ASB.
Principal duties and responsibilities include, but are not limited to: Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
Maintaining high standards of case management and support teams through supervision.
Keeping meticulous records of all actions, discussions, and decisions.
This is a full-time opportunity, working 35 hours per week on a hybrid basis.
The successful candidate will be based at our Croydon
- Mosaic East office , with flexible hybrid working and an expectation of around two days per week in the office.
Role covers London South area.
What you'll need: Experience in ASB case management, preferably in social housing.
Excellent communication skills across various channels.
Teamwork skills to deliver excellent service in a challenging environment.
Experience with equality and diversity issues, including Equality Impact Assessments.
Professional curiosity to identify residents with support needs.
Ability to manage resilience in a challenging environment.
Research and analytical skills to interrogate partnership data bases to support multi agency case reviews and action planning.
In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible.
Closing Date: Sunday 25th October 2026 at 23:59 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications.
We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
About us At Southern Housing, our residents are at the heart of everything we do.
As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work.
Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are.
Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. xrexnqw
We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Reporting to the ASB Manager, you'll deliver excellent service to residents affected by ASB.
You'll triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected.
You'll manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies.
You'll also contribute to neighbourhood strategies to tackle ASB.
Principal duties and responsibilities include, but are not limited to: Completing risk assessments and dynamically assess situations to tackle ASB and support complainants.
Investigating reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
Deciding on additional measures for evidence gathering, such as sound recording and CCTV.
Maintaining high standards of case management and support teams through supervision.
Keeping meticulous records of all actions, discussions, and decisions.
This is a full-time opportunity, working 35 hours per week on a hybrid basis.
The successful candidate will be based at our Croydon
- Mosaic East office , with flexible hybrid working and an expectation of around two days per week in the office.
Role covers London South area.
What you'll need: Experience in ASB case management, preferably in social housing.
Excellent communication skills across various channels.
Teamwork skills to deliver excellent service in a challenging environment.
Experience with equality and diversity issues, including Equality Impact Assessments.
Professional curiosity to identify residents with support needs.
Ability to manage resilience in a challenging environment.
Research and analytical skills to interrogate partnership data bases to support multi agency case reviews and action planning.
In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible.
Closing Date: Sunday 25th October 2026 at 23:59 Please note: We reserve the right to close this vacancy early if we receive a high volume of applications.
We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
About us At Southern Housing, our residents are at the heart of everything we do.
As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work.
Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion and Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are.
Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. xrexnqw
We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Details
| Company | Southern Housing |
| Location | South Croydon, Greater London, United Kingdom |
| Type | FULL TIME |
| Niche | general |
| Experience | contract |