General manager operations

ISS Facility Services India Private Limited · Pune city, India

About ISS

ISS provides high quality facility services which includes facilities management; cleaning & hygiene services; maintenance and building services; catering; security; landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors. The customer's account is a high-profile global account for ISS and part of the delivery involves dedicated environmental management across the five regions: UK, EMEA, APAC, India and the Americas.

The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries. ISS, today, is the world's fourth largest private employer serving thousands of both public and private sector customers.

ISS India has been operating since 2005 and has grown to over 35,000 employees. With over 1,000+ clients, managing 180 million square feet of blue- chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India.

Job Description

General Purpose

Assure the effective functioning of a facility to provide an efficient and safe working environment for employees and their activities by using best business practices to manage resources, services and processes to meet the needs of the company.

Main Job Tasks, Duties and Responsibilities

• Develop & implement a FM program including PM & life-cycle requirements.

• Conduct and document regular facilities inspections.

• Ensure compliance with health and safety standards and industry codes

• Manage facility space for maximum efficiency & Coordinate intra-office moves.

• Supervise maintenance and repair of facilities and equipment

• Oversee facility refurbishment and renovations

• Plan & manage facility central services such as reception, cleaning, catering, waste

• Implement best practice processes to increase efficiency.

• Coordinate and monitor activities of contract suppliers.

• Ensure delivery schedules, quantity and quality criteria are met.

• Check completed work by contractors and vendors.

• Verify payment and invoicing match contract pricing.

• Plan and monitor appropriate facility management staffing levels.

• Ensure efficient utilization of facility maintenance staff.

• Performance manage, develop and train staff.

• Develop and implement cost reduction initiatives

• Advise on and monitor energy efficiency.

• Oversee environmental health and safety.

• Assure security of the facility.

• Respond to facility and equipment alarms and system failures.

• Provide prompt response to requests and issues from facility occupants.

Key Skills and Competencies

• Communication skills.

• Planning and organizational skills.

• Negotiation skills.

• Problem analysis.

• Decision-making.

• Customer service orientation.

• Adaptability & Team work.

Education Qualification & Experience

• Bachelor's Degree in Business/Administration, Hotel and Restaurant Management or a Commerce Graduate.

• 4+ years of overall work experience in similar industry.

• Working knowledge of financial principles and practices.

• Working knowledge of electrical and mechanical systems.

• Working knowledge of procurement and contracts.

• Sound knowledge of health, safety and environmental regulations.

• Experience in maintenance and all facets of facility operation supervisory experience

• Computer and systems knowledge.

• Create visibility to FM Operations.

• Leadership and Influencing skills - ability to work across sectors, geographies.

• Strategic Thinking – ability to see areas for potential improvement to create growth, improve performance and create competitive advantage.