Operations Assistant

Role purpose

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You make sure every order, shipment and bill that leaves Lilac St. is right and on time. You own the daily handoffs between our team, our 3PL, our retail and marketplace channels, and our vendors, so the Head of Operations can spend their time on planning instead of chasing tickets. We sell across Shopify, Amazon, TikTok Shop and retail, and this role is what keeps that from turning into four separate messes.
What you'll own
3PL and fulfillmentRun the day-to-day relationship with our 3PL: tickets, inventory questions, claims and credits, and holding them to agreed SLAsEnter purchase orders, transfer orders and assembly requests in ShipHero and track them to completionCatch missed and exception orders in Shopify and ShipHero, and close them out with Customer ServiceSupport our move to a new 3PL: receiving checks, SKU and order testing, and logging every issue until it is fixedChannel and wholesale ordersPlace and track wholesale (EDI via SPS Commerce), Amazon FBA and TikTok FBT replenishment orders so each ships inside its window and to the retailer's or marketplace's rulesKeep routing guides, ship windows and prep requirements for each partner current and easy to findOwn wholesale coordination end to end: order receipt through shipment confirmation, and EDI setup for new and existing retail partnersPR, seeding and internal ordersOwn PR kit, influencer, sample and employee orders end to end: right contents, right address, shipped on scheduleCheck every kit list against the seeding brief before it ships, and flag gaps to Brand earlyAccounts payableCollect contractor and vendor bills weekly, submit them to our accounting team, and chase what is missingReconcile vendor invoices and credits, including the 3PL AP trackerKeep invoice records organized so anyone can pull a copy in a minuteSystems and adminServe as backup owner of ShipHero and ZendeskHandle onboarding and offboarding logistics: accounts, access and ownership changesWrite down how we do shipments, assemblies, retailer onboarding and AP, and keep it current
What success looks like
Day 30Running all 3PL tickets, internal orders and weekly bill collection without hand-holding; open-ticket log is current every dayDay 90Zero missed ship windows on wholesale, FBA and FBT orders you placed; every PR kit ships complete and on schedule; AP is caught up with no bills older than 30 days unsubmittedDay 180 Written playbooks for shipments, assemblies, retailer onboarding and AP that someone else could follow; 3PL SLA misses tracked monthly and credits recovered
What you bring
Must-haves, in order
1. Retail and marketplace order experience: EDI orders (SPS Commerce strongly preferred), routing guides, ship windows, FBA or FBT prep
2. 2+ years running orders and fulfillment with a 3PL at a DTC or CPG brand
3. Hands-on ShipHero or a similar WMS: you have entered POs, transfers and orders yourself
4. You close loops. You can carry 30 open requests and tell us the status of any one of them
5. AP basics: bills, invoices, credits, reconciliation
Nice-to-haves
• Zendesk, Amazon Seller Central or TikTok Shop experience
• Beauty or cosmetics brand experience
• Has been through a 3PL migrationTools we use: ShipHero, Shopify, Zendesk, Amazon Seller Central, TikTok Shop, SPS Commerce and cloud accounting software.
We'll train on what you haven't used.
About Lilac St.
Lilac St. is the market leader in DIY lash clusters. We started DTC and now sell across Shopify, Amazon, TikTok Shop and retail, including Urban Outfitters. Our Aura NanoSoft lashes won an Allure Best of Beauty award in 2026. We are a small, remote team where one person's work is visible to everyone. xzbcwsv
How to apply
Send your resume to and a few sentences on the messiest order or shipment problem you have fixed: what broke, what you did, and how you kept it from happening again.