Program Supervisor

Are you an experienced people leader who enjoys supporting strong teams and keeping programs running smoothly? Are you excited by an opportunity to help a growing immigration legal services program expand its impact?

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Well, you're in the right place. Refugee Women's Alliance (ReWA) is hiring a Program Supervisor to join the team in Seattle, WA to lead the people and day to day operations supporting its Immigration Legal Services program.Key Details:Pay: $73,000-$78,000 per year, depending on experienceBenefits: Medical, dental, vision, life insurance, LTD, 403(b), PTO, paid holidays and moreLocation: Hybrid role based at ReWA's MLK office in Seattle, with occasional travel to other ReWA locations.Schedule: Full time, Monday-Friday, 37.5 hours/weekReports To: Legal Services DirectorSupervises: The case management and administrative support staff teams
Who We Are: Refugee Women's Alliance (ReWA) is a nationally recognized multiethnic nonprofit organization that provides award winning services to refugee and immigrant women, families, and communities throughout King and Snohomish Counties. ReWA delivers culturally responsive programs that promote self sufficiency, stability, education, employment, family wellbeing, and community integration.
ReWA's Immigration Legal Services program helps individuals and families navigate immigration processes and access high quality, ethical legal support. As the program grows, ReWA is strengthening the operational systems, staffing, and service pathways that support both grant funded and fee based legal services.
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What You’ll Do: As Program Supervisor, you’ll provide day to day leadership for the staff and operations supporting ReWA’s growing Immigration Legal Services program. You’ll lead a team of case managers and administrative staff while overseeing key workflows, reporting, billing, intake operations, and partner coordination. You’ll work closely with legal leadership and Finance to keep services running smoothly and help the program continue growing its capacity and impact for the communities ReWA serves.
Responsibilities include:
Team Leadership & Staff DevelopmentProvide direct supervision, coaching, guidance, and support to a team of case managers and administrative support staffHold regular one on one meetings and create clear expectations, accountability, and professional development opportunitiesSupport onboarding, training, performance feedback, and employee developmentEnsure staff have the information, resources, and coverage needed to perform their work effectivelyCoordinate schedules and help ensure service needs are covered across ReWA locations
Program Operations & Intake OversightOversee the administrative side of the Immigration Legal Services program, including intake operations and non legal service workflowsAddress intake issues promptly and help maintain a responsive, consistent client experienceCoordinate administrative processes across grant funded and fee based immigration servicesMonitor workflows, identify barriers, and implement practical process improvementsPartner with the Legal Services Director and Supervising Attorney to support coordinated program delivery
Reporting, Billing & Financial CoordinationEnsure required program and grant reporting is completed accurately and on timeOversee fee based administrative workflows, including billing and payment processes within the program softwareEnsure payments collected across ReWA locations are accurately reconciled with FinanceMonitor administrative records and follow through on discrepancies or process issuesUse program information and service trends to identify opportunities for improvement
Partnerships & Program GrowthHelp manage relationships with referral partners and support a reliable, positive partner experienceAttend cohort, partner, and program meetings as neededCollaborate with internal teams and external partners to support effective service deliveryHelp strengthen digital systems, workflows, and operational practices as the program grows
Who You Are:You’re a collaborative and organized people leader who enjoys supporting teams and keeping programs moving forward. You’re comfortable balancing staff supervision with day to day operations, and you bring strong follow through, sound judgment, and a practical approach to problem solving. You’re also comfortable learning new systems, managing competing priorities, and working across teams to support high quality, client centered services.
Qualifications Include:5+ years of progressively responsible experience in program operations, human services, legal services, nonprofit services, or a related client service environment2+ years directly supervising staff, including coaching, performance feedback, and day to day team leadershipStrong organizational and operational skills with experience managing multiple prioritiesExperience with reporting, intake, billing, administrative operations, or similar program workflowsStrong digital literacy, including Microsoft Office and database or case tracking systemsExcellent communication, problem solving, and relationship building skillsAbility to work effectively with immigrant, refugee, and culturally diverse communitiesExperience in a nonprofit environment and/or supporting grant funded programs is a plusFamiliarity with fee based services, billing, payment reconciliation, or referral partner relationships is a plusImmigration or legal services experience is a plus, but not requiredAbility to pass a pre employment background check
A Few Things We’d Love to See: You’ll thrive in this role if you enjoy supporting people, solving problems, and working collaboratively across a growing program. You’re someone who takes ownership, follows through, and is excited to contribute to services that make a meaningful difference for immigrant and refugee communities.
ReWA is committed to building a diverse, inclusive workforce and workplace. We actively seek to minimize implicit bias during our hiring process. Women, minorities, immigrants, refugees, and members of other historically underrepresented communities are especially encouraged to apply. xzbcwsv
ReWA is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, gender identity, national origin, disability, age, veteran status, or any other status protected by law.