Customer Experience Associate

About GRIPIT At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers. With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem. Key Responsibilities • Handle inbound & outbound customer calls, emails, and chats related to premium home appliances. • Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries. • Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho). • Coordinate with demo experts, service centers, and logistics teams for faster resolution. • Maintain high standards of service quality aligned with global customer experience benchmarks. Key Skills & Competencies • Strong communication skills in English & Hindi; regional languages are an advantage. • High empathy and patience while interacting with premium customers. • Basic technical troubleshooting ability for home appliances. • Good typing speed and proficiency in computer applications; CRM experience preferred. • Prior experience (1–2 years) in customer care for consumer durables/electronics.