Comm-ex executive -- sacdc5810023

COMM-EX EXECUTIVE -- (SACDC )
Commercial Excellence | Sales Force Effectiveness | CRM & Analytics
Gurgaon, India | Commercial Excellence | B. Pharma / B. Tech / MBA | Immediate joiner
Role Overview
Hiring for our client Johnson & Johnson , a Comm-ex Executive plays a pivotal role in driving Commercial Excellence within the organisation. This individual is responsible for ensuring Sales Force Effectiveness (SFE) and maximising the utility of the Salesforce (Eye Force) CRM platform — equipping sales teams with the tools, training, analytics, and operational support needed to consistently achieve their targets.
This role offers a compelling mix of strategic oversight and hands-on operational management. It is ideal for candidates who are passionate about leveraging technology and data to drive measurable improvements in sales performance and commercial operations.
Key Objectives:
Enhance Salesforce (Eye Force) user adoption and overall platform effectiveness across the sales organisation
Drive improvements in sales performance through data-driven insights and actionable analytics
Provide structured training and ongoing support to sales and marketing teams on CRM functionalities
Maintain data integrity, process discipline, and commercial reporting standards at all times
Duties & Responsibilities
CRM Management & Administration (Eye Force / Salesforce)
Manage and maintain the CRM system (Eye Force) built on the Salesforce platform; lead the rollout of new modules as part of regional enhancement initiatives
Ensure accurate and consistent data flow within Eye Force; manage system access by provisioning new joiners and revoking access upon employee exits
Conduct quarterly Eye Force training sessions for the sales force and resolve ad-hoc field queries on a daily basis
Sales Force Effectiveness (SFE)
Create and maintain new SFE assets to support field team productivity and performance tracking
Drive SFE report adoption and enhancements; generate actionable insights and conduct structured review discussions with ASMs and RMs to identify and close performance gaps
Support funnel management — ensure a robust and up-to-date opportunity pipeline is maintained at all times for Veritas and Elita product lines
Data Management & Analytics
Streamline sales processes and systems through disciplined data management practices
Ensure master data accuracy through proper documentation and approval workflows
Lead quarterly market share analysis and competitive benchmarking exercises to assess market positioning
Develop and maintain sales reports and dashboards that provide actionable insights to senior management and field leadership
Cross-functional Collaboration & Business Support
Work closely with Marketing, Finance, and Product teams to ensure alignment and operational support for sales initiatives
Collaborate with business stakeholders to provide value-added analytical and operational support
Support the broader Comm-ex team in streamlining and continuously improving commercial business operations
Experience & Education
Experience
Minimum 5 years of experience in the Pharmaceutical or Medical Device industry
Proven track record in data management, sales analytics, sales operations, or Salesforce/CRM administration
Prior experience working with field sales teams and commercial excellence functions is strongly preferred
Familiarity with sales methodologies, KPIs, and performance metrics in a pharma/medtech context
Education
B. Pharma, B. Tech, or MBA (or equivalent qualification) from a recognised institution
Required Knowledge, Skills & Competencies
Technical Skills
Proficiency in Salesforce CRM and Eye Force modules
Data analysis and reporting — Excel, Tableau or equivalent
Dashboard creation and SFE reporting
Market share analysis and competitive analytics
CRM data governance and master data management
Sales funnel tracking and pipeline management
Behavioural & Functional Competencies
Strong stakeholder management skills
Excellent communication — written and verbal
High attention to detail and data accuracy
Ability to work cross-functionally in a matrixed organisation
Problem-solving and analytical mindset
Self-driven with the ability to manage multiple priorities