Front Desk Receptionist
Vinayaka Hotel · India
FULL TIME
Job Description
Company Description Vinayaka Hotel is a hospitality establishment located in Patna, focused on providing comfortable lodging and service to a wide range of guests. The hotel aims to create a welcoming, efficient, and safe environment for travelers, business visitors, and families. Team members are encouraged to deliver courteous service and maintain high standards of cleanliness and professionalism. The hotel values reliability, respectful behavior, and strong customer service from all staff members. Working at Vinayaka Hotel offers the opportunity to interact with diverse guests and contribute to a positive guest experience.
Role Description The Front Desk Receptionist role is a full-time, on-site position based at Vinayaka Hotel in Patna. The receptionist is responsible for greeting guests, managing check-in and check-out procedures, answering phone calls, and responding to guest inquiries. Daily tasks include maintaining guest records, handling reservations, coordinating with housekeeping and other departments, and processing payments. The role also involves managing the front desk area, handling basic clerical tasks, and promptly addressing guest concerns or requests. The receptionist is expected to maintain a professional appearance, provide courteous customer service, and ensure smooth front desk operations throughout each shift.
Qualifications
Role Description The Front Desk Receptionist role is a full-time, on-site position based at Vinayaka Hotel in Patna. The receptionist is responsible for greeting guests, managing check-in and check-out procedures, answering phone calls, and responding to guest inquiries. Daily tasks include maintaining guest records, handling reservations, coordinating with housekeeping and other departments, and processing payments. The role also involves managing the front desk area, handling basic clerical tasks, and promptly addressing guest concerns or requests. The receptionist is expected to maintain a professional appearance, provide courteous customer service, and ensure smooth front desk operations throughout each shift.
Qualifications
- Strong customer service and communication skills, including the ability to interact clearly and courteously with guests.
- Experience or proficiency in receptionist duties and phone etiquette to handle inquiries, reservations, and guest support.
- Clerical skills such as record keeping, basic data entry, and organizing documents related to guest stays.
- Ability to manage multiple tasks, prioritize workload, and remain calm and professional in busy or challenging situations.
- Basic computer literacy, including use of hotel management or reservation systems, email, and standard office software.
- Prior experience in hospitality or front desk roles is an advantage but not mandatory.
- Minimum educational background at secondary school level; additional training in hospitality or administration is beneficial.
- Dependable, punctual, and willing to work flexible hours, including weekends and holidays as required.
Details
| Company | Vinayaka Hotel |
| Location | India |
| Type | FULL TIME |
| Niche | general |