Collection Manager - Hyderabad

<p><b>Key Responsibilities</b></p><p><br /></p><p>Collection Operations</p><p>• Manage collections across Pre-Due, Soft Bucket, Hard Bucket, and Recovery portfolios.</p><p>• Ensure achievement of monthly collection and recovery targets while maintaining portfolio quality.</p><p>• Monitor delinquency trends and implement corrective actions to minimize roll rates.</p><p>• Conduct periodic performance reviews with internal collection teams and external collection agencies.</p><p>• Develop and implement effective allocation strategies to maximize collection efficiency.</p><p>• Drive digital and technology-enabled collection initiatives to improve customer engagement and recoveries.</p><p>• Prepare delinquency projections and recommend corrective action plans.</p><p>• Analyze collection trends and provide early warning indicators to the Credit and Fraud Control Unit (FCU) for </p><p>proactive risk mitigation.</p><p>• Identify and implement automation opportunities to improve collection productivity and operational efficiency.</p><p>Agency Management</p><p>• Identify, onboard, and manage collection agencies based on business requirements.</p><p>• Monitor agency productivity, quality, compliance, and recovery performance.</p><p>• Conduct regular business reviews with agency partners and ensure adherence to SLAs.</p><p>• Recommend corrective actions for underperforming agencies.</p><p>Legal Collections</p><p>• Support the empanelment of advocates and legal recovery partners.</p><p>• Monitor legal recovery cases and ensure timely follow-up and resolution.</p><p>• Coordinate with legal teams to improve recovery outcomes through effective legal strategies.</p><p>• Track legal performance metrics and recommend improvements.</p><p>Process Excellence &amp; Compliance</p><p>• Ensure strict adherence to RBI guidelines, Fair Practices Code (FPC), internal collection policies, and regulatory </p><p>requirements.</p><p>• Strengthen collection processes, including payment reconciliation, documentation, and statutory compliance.</p><p>• Coordinate internal and external collection audits and ensure timely closure of audit observations.</p><p>• Identify opportunities for process improvements and implement best practices across the collections function.</p><p>• Ensure ethical and customer-centric collection practices across all collection channels.</p><p>Stakeholder Management</p><p>• Work closely with Credit, Risk, Operations, Finance, Legal, and Fraud Control teams to improve portfolio </p><p>performance.</p><p>• Present portfolio performance, collection trends, and recovery updates to senior management.</p><p>• Support strategic initiatives aimed at reducing delinquency and improving customer repayment behaviour.</p><p><br /></p><p><b>Eligibility / Qualification</b></p><p>Graduate in any discipline (Mandatory).</p><p>DRA Certification will be an added advantage.</p><p><br /></p><p><b>Experience Required</b></p><p> 4-5 years of experience in Collections within an NBFC, Bank, or FinTech.</p><p> Minimum 2-3 years of experience in leading a collections team.</p><p>Experience in unsecured loan collections (Personal Loan, Consumer Loan, Business Loan, or Digital Lending) is preferred.</p><p><br /></p><img src="https://www.jobg8.com/Tracking.aspx?WDWaVE%2bhnsZJI2C9l3UvTJHucWxdXWBcf" width="0" height="0" />