Customer Experience & Community Associate

Jaey · India

Jaey | Mumbai | 0–2 years experience | Full-time
About Jaey

Jaey is a size-inclusive power dressing brand for women - think of it like a Raymond but for women :)

We're a small, ambitious team building a brand our customers genuinely love.

As we grow, we're looking for someone to help us make sure our customers have an equally great experience.

You'll be one of the people closest to our customers. You'll talk to them every day, help them make the right purchase, solve problems, understand their feedback and spot patterns that can help Jaey become better.

You'll work closely with the founders and get exposure to how a growing D2C brand actually works.

Customer Experience

• Handle customer conversations across WhatsApp, Instagram and email.
• Help customers with products, sizing, orders, exchanges and returns.
• Solve problems with empathy and ownership.
• Make every customer interaction feel personal, not scripted.

Customer Insights

• Identify patterns in customer questions, feedback, complaints and returns.
• Share insights with the team and suggest ways we can improve.
• Help identify and fix recurring customer problems.

Community

• Build stronger relationships with our customers.
• Reach out to customers for feedback, reviews and stories.
• Help create experiences that make customers want to come back.
  

We're looking for someone who:

• Enjoys talking to people.
• Communicates clearly and naturally (fluent in English - spoken as well as written)
• Is empathetic, patient and solution-oriented.
• Takes ownership instead of passing problems around.
• Is curious and notices patterns.
• Can figure things out without needing everything spelled out.
• Wants to learn how a consumer brand is built.

Experience: 0–2 years. Freshers with the right attitude are welcome.

Experience in customer service, hospitality, retail, D2C, e-commerce or community is a plus, but not essential.

You'll work closely with the founders, have real ownership and learn far beyond customer support.

You'll get exposure to customers, product, marketing, e-commerce, operations, retention and growth .

As Jaey grows, there's plenty of room for this role to grow with it.

Location: Mumbai

Experience: 0-2 years

Type: Full-time

Compensation: As per industry standards

Send us your CV and answer this in 2–3 lines:

• What's the best customer experience you've ever had, and what made it memorable?