Field Service Engineer (Boise, ID)

Big ideas often start small - sometimes smaller than a speck of dust. Microchips power the tools and devices we rely on every day - from smartphones and electric vehicles to medical diagnostics and AI systems. SUSS equipment enables their production through scalable, high-precision solutions in lithography, wafer bonding, and packaging. With over 75 years of experience and a global presence, we are a trusted partner that combines reliability and innovative strength. We are guided by the conviction that innovation is not only created by technology, but by people who take responsibility and overcome boundaries together. As a Field Service Engineer based in Boise, Idaho you will play a critical role in supporting our customers by installing, maintaining, and troubleshooting SUSS equipment at semiconductor manufacturing sites. You will work directly with customers to ensure optimal tool performance, minimize downtime, and support the successful deployment of cutting-edge technologies. This role offers the opportunity to work in a dynamic, fast-paced environment while collaborating with global engineering and service teams.If you are technically driven, customer-focused, and excited to work at the forefront of semiconductor manufacturing, we invite you to join SUSS and help enable the technologies shaping tomorrow.Field Service Engineer (Boise, ID) Corona Full-time PermanentYour ProfileFour-year college degree related to the technical skills required of the job plus a minimum of five years of related work experience; or an AA degree related to the technical skills required of the job or equivalent university program certificate plus minimum of 8-10 years of directly related experience and/or training; or an equivalent combination of education and experienceMust have the ability to stand for four to eight hours per day, while inspecting or performing work on equipment at customers’ facilitiesOSHA Safety certificates Current driver's licenseMust have the ability to travel by car and/or airplane to customer or company worksites on a frequent basis, as neededMust be available and willing to travel 75% of the timeYour TasksInstalls new or modified equipment at customer's facility to ensure full functionality according to specificationsReviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problemAnalyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinates problem resolution with engineering, customer service, and other personnel to expedite repairsProvides on-site technical assistance to help troubleshoot and repair equipmentMaintains records of performance reportsAnalyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problemsDevelops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of productProvides a communication link between the customer and the company to help ensure that effective service is provided to the customerDevelops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customersWe Offer Among Other BenefitsHealth and Insurance Benefits: Group Insurance Health plans – a portion of the premiums for Medical, Dental, and Vision are Company-paidChoice between 3 PPO plans in every state but CaliforniaCA employees have choice between 4 Insurance Plans – 3 PPO plans and 1 HMO planTerm Life/AD&D, Long Term Disability (LTD), and Short-Term Disability (STD) Insurance plans – 100% Company-paidHSA with significant Company contributionPaid Time Off: 10 Paid Holidays per year136 hours of PTO per year10 Paid Jury Service days per yearRetirement & Financial Planning: 401k with 4% Company matchEmployee Support Programs: Employee Assistance Plan (EAP) – 100% Company-paidAre you interested in this position? Then apply now.Your Recruiting TeamExploratory submissions of application profiles through third parties, without a request from HR, are not accepted.Category: Service, Training & Customer SupportContract: PermanentType: Full-time