Insomniac - Boo! Seattle 2026 Seasonal Ground Control / Headliner Experience Festival Team Member

Ground Control And Headliner Experience Team MemberInsomniac is looking for a Ground Control and Headliner Experience Team Member to provide an exceptional experience to headliners. This position will report to Ground Control and Headliner Experience Managers.ResponsibilitiesWelcome attendees at entrances and make everyone aware of Ground Control's presence and purposeAbide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones at correct times with assigned group matesLearn how to operate a two-way radio and perform emergency medical callsListen attentively to the radio and respond immediately to specific calls and requestsAssist distressed individuals when they are in need of a helping handMemorize information provided by the event website, festival guide and staff guide to share with attendeesUnderstand evacuation procedures and locate safe refuge locations prior to the opening of each showProvide support at entrance areas using megaphones to assist Headliners with directional supportQualificationsCustomer service-related work experience is preferredExperience using radios and ability to work under pressure in stressful environments is requiredEnergetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlinesMust be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant.Must be able to stand on your feet for up to four hours at a time and walk long distancesMust be able to lift up to 20lbsMust be able to walk up/down stairsWork EnvironmentMust be able to tolerate loud noise levels & busy environmentsMay work in drastic temperature climatesMust be willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlinesApplicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.Equal Employment Opportunity Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.Hiring Salary Range: $17.00-$20.00 USDThe expected compensation for this position is:$21.30 USD - $17.13 USD Hourly** Pay is based on a number of factors including market location, qualifications, skills, and experience.