Application/Platform Administrator

Texas Association of School Boards · United States

Established in 1949, TASB has grown alongside Texas to meet the evolving needs of the school boards it serves.

Today, 500 employees work together to promote educational excellence for Texas public schoolchildren. TASB offers high-quality services that help 1,023 school districts operate more efficiently and effectively in serving more than 5.5 million public school students statewide.

We feel privileged to work alongside talented team members who are passionate about putting people first and empowering local school district leaders. The TASB team is adaptable and responsive to the needs of our members.

Our culture is reflected in TASB Together, which guides the way we work and encourage s employees to learn, grow, and contribute in alignment with our TASB Mission:

The Texas Association of School Boards promotes educational excellence for Texas schoolchildren through the advancement of good governance, valuable learning experience for school leaders, and public school advocacy. We also provide high-quality services and programs to school districts – helping them operate more efficiently and effectively .

As part of its commitment to employee growth and development, TASB offers competitive pay and rich benefits, including a 2:1 match of retirement contributions up to 5% after one year, (which means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare , onsite gym, wellness program, tuition reimbursement, remote and hybrid work options for certain roles, flexible schedules, and more.

Every role at TASB thoughtfully complements our commitment to supporting school boards and championing public education across Texas. If you consider your work exceptional and share the values that help TASB support school boards, keep reading!

About You

As an Application/Platform Administrator, you will serve a critical role, with responsibility for the administration, maintenance, security, and optimization of RMS core applications. You will work directly with operations, policy administration, claims, underwriting, and member service departments.

You’ll be joining a team of nine other people, fellow administrators, product owners, project manager, and leadership. Your primary focus area will be two-fold, both managing issues and maintaining applications, as well as contributing to the build-out of our technical roadmap by developing enhancements. applications, as well as contributing to the build-out of our technical roadmap by developing enhancements.

A Typical Day

• Troubleshooting and resolving technical issues causing downtime or diminished functionality for our end users.
• Enhancing the applications we support. You’ll work directly with business leaders across the organization, to understand, document, design, and develop application-level solutions to support many of our most important initiatives.
• You’ll collaborate heavily with Product Owners and Project managers to execute the RMS technical roadmap.
• Maintain RMS applications by applying software patches, updates, and preemptive issue identification.

How You’ll Make an Impact

• Writing root cause analysis, knowledge articles, system workflows, technical requirements, and design documentation.
• Managing platform security, including users, roles, and permissions.
• Troubleshooting work requests and incidents from end users.
• Researching technical documentation, release notes, knowledge articles, and other sources to become a subject matter expert for the applications you support.
• Leveraging your expertise to document and share knowledge with other administrators via mentoring, training, and joint projects as well as assisting with complex incidents.
• Developing excellent end user and business unit relationships at all levels from Executive Director level to end user. Build strong working relationships with the software vendors for the applications we support.
• Gathering requirements and collaborating with stakeholders to write technical requirementsand design documentation for enhancement and project work. Work independently to build those enhancements in a variety of applications.
• Providing feedback to leadership about the team’s growth and development as well as strategies to enhance team efficiency and effectiveness.

Skills for Success

Education and Experience:

• Bachelor's degree in computer science or business; equivalent experience may be accepted.
• 3-5 years of experience directly supporting end users with application support.
• Experience working quickly to identify issues and implement critical and accurate migration strategies within a fast paced and dynamic work environment.
• Experience in the insurance or risk management industry (underwriting, policy administration, and claims operations) preferred.
• Experience with Origami Risk, Hyland OnBase, and NetSuite preferred.

Knowledge, Skills, and Abilities:

• Incident and problem management skills.
• Skilled with application and platform administration.
• Knowledgeable with troubleshooting systems.
• Strong customer service, communication, and writing skills.
• Ability to collaborate, share, teach, and respect other team members.
• Ability to demonstrate analytical and problem-solving skills and implementing system enhancements.

The TASB Difference

• Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development, wellness seminars, and more.
• Work alongside transparent leaders with an open and consistent development, wellness seminars, and more.
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

Posting Notices

• Salary commensurate with experience.
• The health and safety of our employees and members is our top priority.
• The Association is an equal opportunity employer and will not discriminate against an individual based on any of the following personal characteristics protected by law: race, color, national origin, religion, sex (including in relation to marital status, pregnancy, pay, sexual orientation or gender identity), age, disability, genetics or veteran status.
• This position does not qualify for visa sponsorship.
• Any job offer is contingent upon receipt of results of a satisfactory background check.

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