Regional Director of Technology - US Operations

HSH · United States

The Regional Director of Technology based out of The Peninsula New York provides strategic leadership, governance, and oversight for all technology operations across multiple properties within US operations. The role ensures standardization of technology platforms, alignment with enterprise and cybersecurity standards, and delivery of consistent, high-quality guest-facing, in-room, and operational technology experiences. This role acts as a strategic business partner to the Property Managing Director, ensuring technology drives guest experience differentiation, operational efficiency, and commercial value. Key Accountabilities: Strategy & Leadership

• Execute technology strategy aligned with business goals
• Act as strategic advisor to operational leadership
• Drive ROI-focused technology planning

• Execute governance frameworks and standards
• Ensure alignment with enterprise architecture and cybersecurity
• Drive consistency across all properties

• Oversee multi-property technology operations
• Ensure system stability, scalability, and resilience
• Guide property IT leaders

• Lead digital transformation initiatives
• Drive adoption of data, analytics, automation, and AI
• Evaluate emerging technologies

• Ensure consistency in digital guest journey
• Oversee key hospitality platforms and in-room technology
• Align guest-facing standards

• Execute cybersecurity and data privacy standards
• Ensure regulatory compliance
• Oversee disaster recovery and business continuity

• Use data to support revenue growth and efficiency
• Enable benchmarking and decision-making

• Lead and mentor property IT leaders
• Build high-performing teams

• Manage budgets and investments
• Ensure ROI alignment
• Oversee vendor performance and contracts

• Bachelor’s degree in IT, Business Administration, Hospitality Management or related discipline
• Postgraduate qualification preferred
• 12–15 years in technology leadership roles
• Experience in multi-property or regional environments
• Luxury hospitality experience preferred
• Hospitality platforms: PMS, CRS, CRM, POS, Spa Systems
• In-room and network infrastructure, telephone
• Use of AI/ML and intelligent automation in hospitality
• Cybersecurity, data privacy, integrations
• Strategic and commercial mindset
• Leadership and influencing skills
• Stakeholder management, communication and presentation skills, change leadership