Customer Success Intern

WE'RE HIRING – CUSTOMER SUCCESS INTERN & FULL-TIME | KASPLO Kasplo is looking for customer-focused and enthusiastic individuals to join our Customer Success team in Bangalore. If you enjoy communicating with customers, solving problems, understanding customer needs, and building strong relationships, this is a great opportunity to build your career in B2B SaaS Customer Success. Location: Bangalore Work Mode: Work from Office Employment Type: Full-time / Internship Experience: Freshers / Recent Graduates / 0–1 year What you'll do: • Communicate with customers through calls, email, WhatsApp, and other channels. • Assist customers with onboarding and product adoption. • Understand customer requirements and help them get maximum value from the product. • Handle customer queries and coordinate with internal teams for issue resolution. • Conduct regular follow-ups and maintain strong customer relationships. • Track customer interactions, requirements, and issues using CRM tools. • Collect customer feedback and share insights with the internal teams. • Support customer engagement and retention initiatives. What we're looking for: • Excellent verbal and written communication skills. • Strong interpersonal and relationship-building skills. • Customer-first attitude. • Good follow-up and organizational skills. • Ability to understand customer requirements and communicate clearly. • Willingness to learn and work in a fast-paced B2B SaaS environment. • Prior internship or experience in sales, business development, customer support, or other client-facing roles is an added advantage. What you'll do: • Manage customer relationships throughout the customer lifecycle. • Drive customer onboarding and product adoption. • Understand customer requirements and ensure timely resolution of issues. • Conduct regular customer follow-ups and engagement activities. • Identify customer concerns and potential churn risks. • Coordinate with Product, Sales, Support, and other internal teams. • Maintain accurate customer information and interactions in CRM. • Collect customer feedback and communicate actionable insights to internal teams. • Contribute to customer retention, engagement, and overall satisfaction. What we're looking for: • 6 months - 1 years of relevant experience. • Strong communication and interpersonal skills. • Customer-first approach and problem-solving mindset. • Good stakeholder management and follow-up skills. • Experience working with CRM tools is a plus. • Prior B2B SaaS experience is preferred. COMPENSATION Customer Success Intern: ₹15,000–₹20,000 per month Customer Success Executive: ₹3–₹4 LPA Compensation for experienced candidates may vary based on experience and skill set. WHY JOIN KASPLO? • Hands-on experience in B2B SaaS Customer Success • Exposure to customer onboarding and product adoption • Opportunity to work directly with customers • Exposure to CRM and customer lifecycle management • Opportunity to work with cross-functional teams • Learn and grow in a fast-paced SaaS environment Interested candidates can apply or share their updated resume with us. Hiring CustomerSuccess CustomerSuccessJobs SaaSJobs B2BSaaS CustomerSuccessIntern FreshersJobs BangaloreJobs Internship CustomerExperience Kasplo