Customer Support Intern

NymbleUp · Maharashtra, India

Experience: 0-1 years Employment Type: 3-6 months Internship with PPO Location: Mumbai (Hybrid)

About NymbleUp

NymbleUp is a workforce management platform for the retail and restaurant industry, serving enterprise brands across India and Southeast Asia. Our AI-driven software helps large multi-location operators optimize labor deployment, automated scheduling, and store operations. As our enterprise client base scales, maintaining zero-friction operational continuity and high-touch technical support is critical to our platform's success.

Position Overview

We are looking for 2 energetic, highly communicative Customer Support Interns to join our customer operations team for a 3-6 month duration. This role offers hands-on experience in B2B SaaS support operations, working directly with enterprise retail and QSR clients. Candidates who demonstrate exceptional performance, problem-solving skills and ownership during the internship will be eligible for a Pre-Placement Offer (PPO) for a full-time role.

Key Responsibilities

• Manage day-to-day incoming client queries and support tickets via email, chat and phone on our ticketing platform.
• Assist enterprise store managers and operational heads with platform onboarding, feature navigation, and account configurations.
• Perform basic troubleshooting for user issues, workflow errors, and data sync queries before escalating to senior technical specialists.
• Maintain clear communication with clients in fluent English, providing timely updates on ticket status.
• Help create, update and organize articles for our customer Knowledge Base and self-help guide.
• Track and log recurring user questions to assist the product team in identifying usability improvements.

Required Qualifications

• Fresh graduates or candidates with 0-1 years of experience in customer support, operations or client-facing roles.
• Excellent written and spoken communication skills in English (essential for daily client interaction).
• Tech-savvy with a strong willingness to learn B2B software platforms, ticketing tools, and technical troubleshooting.
• Ability to work effectively in a hybrid setup (Vikhroli, Mumbai).
• Strong problem-solving attitude, patience, and attention to detail.

Preferred Qualifications

• Fluency in additional regional languages.
• Prior experience supporting enterprise retail, QSR or supply chain workforce management platforms.
• Basic understanding of APIs, data integration flows or SQL to query diagnostic logs.
• Familiarity with setting up automated customer feedback loops and NPS tracking.

What We Offer

• Stipend: 20,000 per month.
• Pre-Placement Offer (PPO): Opportunity to convert into a full-time position based on performance.
• Real-world experience at a high-growth AI workforce management startup with direct mentorship from senior team members.