Senior Business Development Manager

Sysgrate Technologies · Bengaluru, India

Senior Business Development Manager – Unified Communications & Contact Center Solutions

Location: Bangalore, India (On-site)

Experience: 6–10 years

Function: Sales / Business Development

Industry: UCaaS / CCaaS / Enterprise Communications Technology

About the Role

We are looking for a Senior Business Development professional with a proven track record of selling Unified Communications (UC) and Contact Center (CC/CCaaS) solutions to enterprise and mid-market customers in India. This is a hunter role — we need someone who can hit the ground running with an existing network, warm relationships, and an active pipeline in this space.

What You'll Do

• Own and drive new business acquisition for UC and Contact Center solutions across India
• Identify, engage, and close enterprise/mid-market accounts through direct outreach, partner channels, and your existing network
• Carry and consistently exceed a quarterly/annual sales quota
• Build and manage a robust sales pipeline using CRM tools (Salesforce/HubSpot/Zoho etc.)
• Lead the end-to-end sales cycle: prospecting, solution positioning, proposal/RFP response, commercial negotiation, and closure
• Collaborate with pre-sales, solutions engineering, and delivery teams to design customer-specific proposals
• Track and report pipeline, forecasts, and market intelligence to leadership

What You Must Have (Non-Negotiable)

• Minimum 5+ years of direct, hands-on sales experience specifically in Unified Communications and/or Contact Center (CCaaS) solutions — general SaaS or IT sales experience alone will not be considered
• Demonstrated experience selling to Indian enterprise/mid-market customers
• An existing, active pipeline or book of business in the UC/CC space that can translate to near-term revenue
• Strong understanding of UC/CC technology stack: SIP, VoIP, cloud telephony, omnichannel contact center, IVR, WFM, CRM integrations
• Established relationships with key decision-makers (CIOs, IT Heads, Customer Experience Heads) in Indian enterprises
• Track record of consistently meeting/exceeding sales targets (please be ready to share numbers)
• Excellent negotiation, proposal-writing, and stakeholder management skills

Good to Have

• Prior experience with specific vendors: Avaya, Zoom, Genesys, Five9, NICE inContact, RingCentral, Ozonetel, Exotel, Knowlarity, etc.
• Experience selling through/with System Integrator or Telecom partner ecosystems
• MBA or equivalent