Patient coordinator / front desk executive
SculptDerma · India
Job Description
Location: Kharadi, Pune
Job Type: Full-time
Experience: 1–3 years preferred
Salary: ₹20,000 – ₹30,000/month + performance incentives
Working Hours: 10:00 AM – 8:00 PM
Weekly Off: 1 day/week About Sculpt Derma
Sculpt Derma is a premium Plastic Surgery & Aesthetic Clinic in Pune offering Plastic Surgery, Aesthetic Medicine, Dermatology, Hair Restoration, Cosmetic Gynaecology and Wellness treatments.
We are looking for a confident, responsible and patient-focused Patient Coordinator who can become the face of our clinic and take ownership of the complete patient coordination process. Your Role
You will be responsible for ensuring that every patient enquiry is handled professionally—from the first phone call/Whats App message to appointment booking, follow-up and conversion. Key Responsibilities
Patient Handling
Welcome and coordinate patients professionally Handle incoming calls and Whats App enquiries Understand patient requirements and coordinate consultations Maintain patient records and appointment schedules Ensure a smooth patient experienceLead Management
Respond promptly to Google, Meta, Instagram and Whats App leads Follow up with prospective patients Maintain daily lead and follow-up records Convert enquiries into consultations Follow up with patients who have not booked/attended appointmentsAppointment Management
Schedule and confirm appointments Coordinate doctor availability Confirm appointments one day prior Handle cancellations and rescheduling Maintain the next-day appointment scheduleClinic Coordination
Coordinate with doctors and therapists Handle payments and basic billing Maintain daily reports Ensure reception/front desk is organized Complete proper handover at the end of the day Who We're Looking ForWe want someone who is:
Responsible and punctual
Confident speaking with patients
Good at communication and follow-ups
Comfortable speaking English + Hindi + Marathi
Presentable and professional
Comfortable using Whats App, Excel/Google Sheets and basic computer applications
Able to handle multiple patients and enquiries simultaneously
Sales-oriented but not pushy
Proactive and capable of working independently
Someone who takes ownership rather than waiting to be told what to do Important
This is not a passive receptionist role.
We are looking for someone who understands that every patient enquiry is valuable and takes responsibility for converting enquiries into consultations and ensuring that patients receive excellent service. Performance Incentives
In addition to fixed salary, performance-based incentives will be provided for achieving defined targets related to:
Lead conversion Consultation bookings Treatment/surgery conversions Patient follow-ups Overall clinic performanceGood performance = higher earning potential. Preferred Candidates
Experience in any of the following will be an advantage:
Aesthetic/dermatology clinic Plastic surgery clinic Hospital Dental clinic Premium healthcare Hospitality/customer service Sales/inside salesFreshers with exceptional communication skills may also be considered. If you are someone who enjoys talking to people, loves healthcare & aesthetics, and can take complete ownership of your work—we would love to meet you.
Apply now with your CV.
Location: Kharadi, PuneDetails
| Company | SculptDerma |
| Location | India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |
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