Konami Slot Technician Las Vegas

Konami Slot Technician Las VegasLAS VEGAS, NV 89119OverviewSalary Range $24.00 - $26.00 Hourly Position Type Full TimeDescriptionDo you enjoy learning new things and growing your technical skills? We're looking for you! Come join Konami Gaming's Field Service team and learn from the best in the field. We are looking for a Field Service Technician in the Las Vegas area to join our team!This position represents Konami Gaming Field Service to our customers and is responsible for repair, installation, removal, preventive maintenance and conversion of approved KGI gaming products. Provides on-site training to customers on game functionality and operation. Upon the request from management, may mentor less experienced personnel with Superior approval.The pay range for this role is $24.00-$26.00 hourly depending on experience.What will you be doing?Installation and RepairIs responsible for delivering high levels of service activity related to (installations, service calls, conversions, PMs, removals) on KGI gaming products within an assigned territory.Supports lead technician and participates with assigned tasks to be performed as related to Large Game / multi-tech, game product service activities.Solves semi-complex and routine customer related issues in resourceful and effective waysParticipates in major product installations and conversions for 25 or more gamesAbility to participate in receiving on the job (OJT) training on all Konami gaming products.Participates in setup of KGI products for trade shows and installations/special projects as requested.Escalates simple to complex customer issues that cannot be addressed within a reasonable amount of time (dictated by SLA definitions)Travel to other assigned territories to participate or lead with the service activity related to (installations, service calls, conversions, PMs, removals) on KGI gaming productsPerforms the removal of Konami equipment which includes the loading and securing of equipment on trucks from customers locationPerforms the unloading of Konami equipment from trucks for the purpose of delivery and or installationPerforms Casino Site inspections and courtesy checksResponsible for maintaining assigned vehicle as it relates to inspections, maintenance and cleaning for Konami Service Fleet equipmentCan participate in new product reviewsMay be involved with new product rollout for either Beta and pilot installations.May be involved with new product pre-site evaluations.Is responsible for completing Service Tickets with a focus on accuracy and timely submissionRecordkeepingCompletes timely and accurate accounting of service tickets utilizing both mobile and manual service tickets.Ensures accurate accounting of part usageResponsible for maintaining accurate inventory of equipment within assigned warehouse inventories; coordinates with customer solutions to replenish parts as they are consumed.Part management - responsible and accountable for managing assigned service warehouse inventory items. Participates in periodic inventory counts to ensure warehouse accuracy.Customer ServiceParticipates with on-site training to KGI customers on platform options and functionality including training on the setup and configuration of Konami progressives.Maintains a positive image of KGI within the industry by providing exceptional and professional service to both internal and external customers.Provide onsite support for casino openings and expansionsThrough handling customer service activities, interactions and solving problems, participation with completion of assigned projects, contributes to the achievement of Customer Service Goals providing exceptional customer service that differentiates KGI from its competitorsProvides indirect feedback to Service management surrounding Serviceability of existing products.Escalates complex technical issues or requests to gain cooperation at levels of mid-managementSupport ActivitiesParticipate in: Cycle count, Year End stock take and part discrepanciesPerform Installation of Konami System Hardware Player Tracking AssembliesAssist with technical refresher training to other Konami techs or personnelAssist with Game Technical training to casino personnelParticipate with your team on vehicle inspection, maintenance and cleaningRMA room Assistance: unpack, clean, remove, repair, update, inspect and package Konami parts and equipment.Participate in the removal of game components from return games when requiredPerform (OEM) Other Equipment Manufacturer bracket and system installation when required for completion of game Sale OrdersParticipate with Showroom game, inspection, installation, removals, conversions, repairs, relocations and preventive maintenancePerform customer parts and equipment delivery when neededAssist with the truck loading or unloading of Konami equipmentDrive and deliver games when required in a Konami providedProvide assistance or fill in when needed to the GSS support deskAssist with part number verification to Konami personnel and customersAssist with the inspection of final game builds, conversions and part ordersAssist with Konami technical document creationParticipate or in the sales order mockup of new game and product roll outs.Performs other duties as assigned.Konami's Perks and Benefits!Competitive Wages.401(k) plan with generous company match up to 15% of your salary contributed.Comprehensive employee health and welfare benefits package - Health, Dental, Vision, Voluntary plans, and more!12 Company paid Holidays and generous Paid Time Off (PTO) with rollover.Tuition reimbursement program.About Konami Gaming, Inc.:For Players. For Operators. For Each Other.Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology a nd product development.QualificationsWhat skills and expertise do you bring to the job?Travel Percentage is high must have the ability to travel in & out of assigned territory up to 75% of work time on short notice. Employee must be flexible to the needs of the business. Ability to work nights, weekends and holidays is required.Mandatory: Field Service Techs drive frequently to client sites in the area and are required to have a clean Driver License that is in excellent standing with the DMV. The ability to move and lift heavy equipment within measured guidelines (75+ lbs) is required while strictly abiding to all safety policies. This position requires Gaming Control Board approval (as well as approval in other gaming jurisdictions) and must meet their requirements based on an applicant's background.Full time / 40 + Hours per week. Must be flexible for on-call, overtime, including evenings, weekends and Holidays as required.Technical field experience is preferred or a comparable combination of experience and education. Certification in Gaming-related field highly preferred.Typically has 2 to 5 years of experience with software or hardware problem solvingIntermediate and above level understanding and usage of Microsoft Office products. Must have a competent level of PC knowledge. Must be able to communicate professionally and efficiently (verbal and written) with all levels of the business. Must be able to obtain and retain gaming licensure. Clean driving record is required.Servicing Gaming Slot MachinesElectronics knowledgeElectro-mechanical assembliesAdvanced troubleshooting skillsHas advanced written communication skills in the English language.