Program operations consultant - upgrad international

Program Operations Consultant (6-Month Contract)

Location: Marol, Andheri East, Mumbai (Hybrid)

Stipend: ₹25,000 per month

Duration: 6 Months

About up Grad

up Grad is one of Asia's leading online higher education and lifelong learning companies, offering industry-relevant programs across Data Science, Technology, Product Management, Digital Marketing, and more. We are committed to helping learners achieve tangible career growth through immersive and innovative learning experiences.

Role Overview

We are looking for a detail-oriented and proactive Program Operations Consultant to join our Program Operations team. This role offers an excellent opportunity to gain hands-on experience in website management, content operations, quality assurance, stakeholder management, and project coordination while contributing to impactful learning programs.

Key Responsibilities

Website Management

Create and maintain website pages and landing pages using Hub Spot or similar CMS platforms. Ensure timely updates and accuracy of website content.

Content Quality Control

Perform grammar, language, and formatting checks on website content. Ensure consistency and alignment with brand guidelines.

Quality Audits

Conduct end-to-end audits of program and operational information. Identify and rectify inconsistencies or errors.

User Experience Testing

Test website journeys and program flows. Flag issues and coordinate with relevant teams for resolution.

Program Collaterals

Create and maintain brochures, emails, offer letters, and other program-related assets. Ensure all collaterals are accurate and updated.

Email Campaign Management

Create and manage email templates and campaigns. Maintain consistency across communication channels.

Program Launch Support

Assist in the successful launch of new programs. Coordinate with cross-functional teams to ensure readiness of all required assets.

Stakeholder Coordination

Collaborate with Product, Tech, Marketing, and Operations teams. Provide support for product and technology-related queries.

Eligibility Criteria

Graduate in any discipline. Strong interest in Operations, Project Management, Product Operations, or Program Management. Excellent written and verbal communication skills. Strong attention to detail and organizational skills. Proficiency in Microsoft Office (Excel, Power Point, Word). Ability to manage multiple tasks in a fast-paced environment. Familiarity with Hub Spot or other CMS platforms is a plus.

Preferred Skills

Program Operations Project Coordination Stakeholder Management Content Management Quality Assurance Hub Spot / CMS Microsoft Excel Process Management Attention to Detail Communication Skills

What You'll Gain

Exposure to Program Operations and Project Management. Opportunity to work with cross-functional teams. Hands-on experience with content management and process optimization. A dynamic and fast-paced work environment focused on learning and growth.

Experience: Freshers & candidates with up to 2 years of experience can apply.

Job Function: Operations | Project Coordination | Program Management | Business Operations