Head of Operations (Broking)

Intellectual Capital HR Consulting Pvt. Ltd. · Mumbai, India

Head of Operations - Broking Firm

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Job Title: Head of Operations - Broking

Location: (Mumbai)

Department: Operations

Reporting To:MD

Role Objective:

To lead and manage end-to-end broking operations including Client Onboarding, KYC, Settlement, DP, Risk, and Regulatory compliance while ensuring zero error, TAT adherence and operational efficiency.

Key Responsibilities:

1. Client Operations:

- Oversee entire client lifecycle - Account opening, KYC/KRA, CKYC, Modification, Closure, Nominee, Segment activation (NSE, BSE, MCX, F&O, Commodity, Currency).

- Ensure error-free UCC upload and trade code activation.

- Manage client servicing queries related to ledger, payout, P&L, CMR, holding.

2. Settlement & Clearing:

- Responsible for Daily Pay-in / Pay-out of Funds & Securities (NSE, BSE, MCX).

- Manage Early Pay-in, Auction, Corporate Actions, Dividends.

- Reconciliation with Clearing Corp, Banks, and Depositories (CDSL / NSDL).

3. DP Operations:

- Manage DP operations - DIS, E-DIS, MTF pledge/unpledge, SLBM, Transmission, Demat/Remat.

- Ensure compliance with CDSL / NSDL audits.

4. Risk & Compliance:

- Liaison with Exchanges, SEBI, Depositories for all operational compliance and audits - Internal Audit, System Audit, DP Audit, Inspection.

- Implement RMS policies, Peak Margin, Pledge-Repledge mechanism as per SEBI circulars.

- Ensure all SEBI new circulars are implemented on time.

5. Process & Technology:

- Drive automation of manual processes with Tech team.

- SOP creation for all processes.

- Manage Back-office vendors - like Omnesys/NEST, TCS Bancs, etc.

6. Team Leadership:

- Lead, train and manage Ops team across KYC, Settlement, DP, Risk.

- TAT, Quality and Error monitoring.

Required Qualification & Experience:

- Graduate / Post-Graduate. NISM Depository / Capital Market certification preferred.

- 15+ Years experience in Broking Operations with at least 5+ years as Ops Manager / Sr. Manager.

- Deep knowledge of BSE, NSE, MCX, CDSL/NSDL rules and SEBI regulations.

- Hands-on experience with Broking Back-office software.

- Strong knowledge of Exchange Inspection, Concurrent Audits, DP Audits.

- Excellent leadership, communication and stakeholder management skills.

Skills:

SEBI Compliance, Broking Operations, Settlement, DP Operations, Risk Management, Client Onboarding, KYC, Team Management, Process Excellence.