Customer Support Executive

Nestasia · Kolkata, India

Duties and responsibilities

• Handle customer queries / issues / concerns / feedback / grievances
• Convert queries / leads into orders
• Pay utmost attention to details
• Understand the category of tableware and home décor thoroughly
• Train new customer service team members
• Create intervention and improvement plans for team members
• Suggest new procedures to improve customer service
• Resole escalated customer issues
• Motivate customer service team to meet goals
• Delegate tasks and set deadlines for your internal team
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution

Desired Candidate Profile

• Excellent communication (English & Hindi) and negotiation skills
• Should have good work ethics and calm attitude
• Should be able to manage escalations and queries
• Good typing skills- 25-40 WPM