Director of Customer Support & AI Enablement

Harris Computer · United States

Cayenta, a division of Harris, is seeking a Director of Support Services to lead the Support team, drive operational excellence, and enhance customer experience across existing clients. The role emphasizes strategic leadership, cross-functional collaboration, and data-driven process improvements, with a strong focus on AI and automation to boost productivity and service quality.

The position is remote across the US and Canada, with travel approximately 25% for customer sites, conferences, and