Service Desk Agent

Role: Service desk keywords: Service desk Desired Experience Range 3 - 6 years Location of Requirement Chennai Responsibility Expectations from the role  Answers and responds to inbound calls or electronic requests from end-users regarding products  Creates and documents all support calls from the user community into the service desk tracking software  Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support  Analyses and resolves all application software or hardware incidents and requests from end-users  Ensures to log and tracks incidents and requests from identification through resolution stages  Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete