Team-lead client experience
Quantum Leap Learning Solutions Pvt Ltd · Bengaluru urban, India
FULL TIMEpermanent
Job Description
▪ Build and establish Client Experience processes, SOPs, workflows and service
standards from scratch.
▪ Lead, mentor and manage the Client Experience team, ensuring strong
ownership, accountability and performance discipline.
Define and track KRAs, KPIs and performance scorecards for the team. Conduct regular 1:1s, performance reviews, coaching sessions and appraisalcycles.
▪ Own client onboarding, engagement, product adoption and ongoing client
experience.
▪ Monitor CSAT, TAT, resolution rates, adoption and client engagement and drive
improvement.
Details
| Company | Quantum Leap Learning Solutions Pvt Ltd |
| Location | Bengaluru urban, India |
| Type | FULL TIME |
| Niche | general |
| Experience | permanent |