Key Accounts Manager | fintech startup | 4-8 years of experience | Mumbai | upto 35lpa

Talentiser · India

We're looking for a proactive and relationship-driven Account Manager to manage and grow strategic client accounts. In this role, you'll serve as a trusted advisor to customers, ensuring they derive maximum value from our solutions while driving long-term partnerships, customer satisfaction, and revenue growth.

Work Location - Mumbai (lower parel)

5days - WFO

Key Responsibilities

• Build and maintain strong, long-term relationships with clients, serving as their primary point of contact.
• Understand customers' business goals, challenges, and product usage to deliver strategic, value-driven solutions.
• Develop a strong understanding of the product portfolio and effectively communicate its value proposition.
• Drive customer success by ensuring high product adoption, engagement, and overall satisfaction.
• Identify opportunities to expand existing accounts through upselling and cross-selling of relevant solutions.
• Own the renewal lifecycle, driving customer retention and fostering long-term partnerships.
• Proactively resolve client queries and escalations by working closely with cross-functional teams.
• Act as the voice of the customer by sharing feedback and market insights to support product and service improvements.
• Collaborate with Sales, Product, Customer Success, and Support teams to deliver a seamless customer experience.
• Travel regularly to meet clients, strengthen relationships, understand product adoption, and uncover new business opportunities.

Preferred Qualifications

• 3–8 years of experience in Account Management, Key Account Management, Customer Success, or Client Relationship Management .
• Strong stakeholder management, communication, and presentation skills.
• Experience managing enterprise or B2B clients with a consultative approach.
• Proven ability to drive customer retention, account growth, renewals, and cross-functional collaboration.
• Willingness to travel frequently for client meetings.