Supervisor Administrative

Supervisor Administrative Airports (FLL)

Position Summary

The Supervisor Administrative Airports provides administrative support and guidance to the leadership team and crewmembers and ensures JetBlue policies and procedures adhere to administrative and accounting guidelines.

Essential Responsibilities

Oversee the scheduling team, including call outs, Paid Time Off (PTO), Roster Apps updates, vacation, holiday and shift bids

Establish and maintain departmental records including crewmember files, weekly attendance statistics and payroll administration for the department

Support development of crewmember guidelines and processes

Focus on teambuilding and communication between your department and all other departments

Help coordinate and monitor administrative support to ensure training and operational schedules are documented accurately

Communicate with the leadership team in order to provide optimal administrative support and crewmember satisfaction

Prepare reports for the leadership team on any payroll, hours worked, paid time off, overtime, attendance and work performance anomalies

Serve as point of contact for coordinating schedules, meetings and conferences, and arranging travel as required

Assist with crewmember relocations and assignments related to promotions or changes in station requirements

Administer progressive guidance to crewmembers as needed

Oversee Leave of Absence and FMLA, working closely with the People and Benefits Team

Is accountable to senior management for ensuring the safety and security of ground handling operations

Ensure that policies and procedures are conducted in accordance with applicable federal regulations and standards

Take a significant role in the development of crewmembers to support engagement, growth, and goal achievement by establishing clear performance expectations and accountability for crewmembers

Other duties as assigned

Minimum Experience and Qualifications

High School Diploma or General Education Development (GED) Diploma

Three (3) years of related experience

One (1) year of supervisory experience and/or leadership experience

Attention to detail and accuracy

Able to work variable hours, flexible shifts, including holidays and weekends

Able to effectively manage sensitive and confidential information in a professional manner

Detail oriented with the ability to multi-task and prioritize projects

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Depending on location, may need to acquire and maintain a United States Customs Clearance

Available for overnight travel (10%)

Must pass a ten (10) year background check and pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required. This position is not eligible for visa sponsorship

For internal candidates, good standing in attendance, performance and safety

Preferred Experience and Qualifications

Proficient in Microsoft Office suite and SharePoint services

Ability to work under pressure in a team environment

Highly organized and focused

Excellent verbal and written communication skills as well as strong analytical abilities

Ability to apply critical thinking to the decision-making process

Able to work independently and in a team environment

Remain composed in a demanding, fast-paced work environment and take control in unexpected situations

Crewmember Expectations

Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

Computer and other office equipment

Work Environment

Traditional office environment

Physical Effort

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)