Head of Production & Run – eRetail & Retail

Head of Production familiarity with POS solutions (ideally Oracle Xstore) and e-commerce platforms (ideally Salesforce Commerce Cloud). Demonstrated experience managing service providers, contracts and SLA commitments. Strong leadership, crisis management and stakeholder engagement skills, with the ability to influence across teams and geographies without direct hierarchical authority. Fluent English; French strongly preferred. ITIL certification is an advantage. Additional assets: Luxury or fashion industry experience, previous experience establishing a Production Control Tower, and PMP certification. Initial Objectives First Steps: Get to know the teams, partners and regional stakeholders, and establish clear ways of working and performance indicators. Building Consistency: Improve collaboration, streamline processes and strengthen service performance across teams and regions. Driving Improvement: Ensure stable operations during peak periods, introduce clear performance dashboards and bring the first AI use cases into production. If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity