HRBP Director, GTM Sales

ServiceNow · Remote, United States

That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. Were building an AI-native culture where technology and talent are unstoppable together. As a strategic thought partner to executive level GTM Sales leaders, this HR Business Partner Director translates business goals into people strategy across talent, leadership development, organization design, and culture. You will own the people strategy, functional people plan, and you will bring data and foresight to people decisions related to growth, productivity, and margin. You will also be the voice of the business within HR, aligning HRBP, COE, and shared services partners to deliver fit-for-purpose solutions for a matrixed, AI-native sales organization.
Advise executive leaders on how people decisions affect risk to revenue, productivity, and margin, and influence the business choices that follow.
Lead strategic workforce planning, including headcount, spans and layers, and role design, so the organization grows efficiently within planned investment.
Run calibration, succession planning, and talent reviews for senior leaders, and build bench strength for critical roles.
Anticipate people risks, such as attrition in critical roles, change fatigue, and capability gaps, and build mitigation and contingency plans before they affect performance.
Use people data and trends to measure impact, guide decisions, and continuously improve programs.
Serve as the single point of contact for senior business leaders, coordinating HRBP, COE, and shared services to resolve their needs.
Navigate regional and matrixed complexity, ensuring people strategies are culturally sensitive and fit local market realities.
10+ years of experience in senior HR business partnering or equivalent, including direct executive client support, management coaching, and team development.
~ Experience in a technology or SaaS business, ideally supporting a sales or go-to-market organization.
~ Hands-on experience applying AI in HR or business work, such as using AI tools, automating workflows, or interpreting AI-driven insights to improve decisions.
~ Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

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ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
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Flexible or Remote