Senior Support Engineer - DuckCreek

✅ Qualifications 6 IT Experince with Hands-on experience with the Duck Creek platform. Strong SQL skills with the ability to analyze and troubleshoot production data. Experience debugging enterprise applications. Knowledge of release management and deployment processes. Familiarity with version control and code review practices. Exposure to cloud platforms is an advantage. Excellent analytical, communication, and problem-solving skills. Key Responsibilities Resolve complex production incidents escalated from L2 support and monitoring tools. Perform advanced troubleshooting using application logs, diagnostic tools, and SQL. Identify root causes of recurring issues and implement permanent solutions. Support technically complex production releases and deployments. Fix production defects by following the complete SDLC, including coding, peer review, testing, UAT, and production deployment. Collaborate with business and development teams to deliver high-quality solutions. Create and enhance SOPs and support documentation. Identify automation opportunities to improve operational efficiency. Support patching, disaster recovery (DR) testing, audits, and regulatory requirements. Partner with development teams to remediate security vulnerabilities. Drive continuous service improvements and application stability. Key Skill Set Mandatory: Duck Creek Advanced SQL Debugging and troubleshooting Code Review / Peer Review SDLC Production Support Release Management Root Cause Analysis (RCA) Cloud experience (AWS/Azure/GCP) – Good to Have