Operations Coordinator

Job Description<br /><br /><p>The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments. </p><p><strong>Responsibilities </strong> </p><p>● Enhance customer relationships by identifying areas for improvement in the overall customer experience </p><p>● Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers </p><p>● Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems </p><p>● Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA </p><p>● Tracking &amp; monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client </p><p>● Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary </p><p>● Maintain knowledge of customer and company policies on all aspects of product movement </p><p>● Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs </p><p>● Identify and articulate process improvement ideas to support operations </p><p>● Create documented process for customers when requested - SOP/SWI creation </p><p>● Support the implementation of company’s culture within the team </p><p>● Work towards individual and department Key Performance Indicators (KPIs) </p><p>● Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes </p><br />Qualifications<br /><br /><p>● Bachelor's degree or equivalent working experience<br />● 1-2 years of experience in logistics and/or high volume customer service roles<br />● Fluent in English; excellent written and oral communication skills<br />● Excellent customer service skills<br />● Strong organizational, communication and problem-solving skills<br />● Self-starter with the ability to triage and prioritize tasks in a fast-paced environment<br />● Analytical mindset with the ability to interpret data and make informed decisions<br />● Possesses a positive, can-do attitude<br />● Strong knowledge of Microsoft Office, Google Workspace </p><br /><br />Additional Information<br /><br /><p>Expeditors offers excellent benefits: </p><ul><li>Paid Vacation, Holiday, Sick Time </li><li>Health Plan: Medical </li><li>Life Insurance </li><li>Employee Stock Purchase Plan </li><li>Training and Personnel Development Program </li><li>Growth opportunities within the company </li><li>Employee Referral Program Bonus </li> </ul>