Remote Contact Center Training Lead

University of Miami · Medley, United States

University of Miami is seeking a Manager, Contact Center Training to lead the design and delivery of enterprise-wide training for UHealthConnect. This role will drive standardized, end-to-end training that supports patient access services, with a focus on remote capabilities and alignment across Epic EMR, NICE CXone, Kyruus Health, and workforce systems.

The ideal candidate will have a Bachelor’s degree and at least five years of experience in operational training leadership, with strong