Customer Support Executive

Waxys · Bengaluru south, India

Salary: ₹2–3 LPA

Location: Bengaluru

5-Day Working Week

At Waxys, customer support isn’t about sitting around answering complaint tickets.

We want someone who can become the friendly human voice behind Waxys — talking to our customers, understanding their experience, solving problems and building relationships that make people want to come back.

• Call customers after they purchase Waxys products
• Build a genuine relationship and collect product feedback
• Help customers with usage questions, issues, replacements and other enquiries
• Confirm COD orders and help convert customers to prepaid orders where possible
• Handle customer queries across calls, WhatsApp and other support channels
• Follow up until issues are actually resolved — not just replied to
• Share recurring customer feedback with the team so we can improve our products and experience
• Help turn a first-time Waxys buyer into a happy repeat customer

• Friendly, confident and genuinely enjoys talking to people
• Strong communication and people skills
• Must be able to speak at least one South Indian language — Kannada, Tamil, Telugu or Malayalam
• Comfortable speaking with customers over the phone every day
• Patient, organised and good at solving problems
• Able to handle multiple conversations and follow-ups without losing track
• Comfortable learning about products and explaining them clearly
• Freshers and early-career candidates are absolutely welcome

We’re a young startup, so expect a workplace that is fast, creative, slightly chaotic and never boring.

You’ll work closely with the people actually building the brand, hear directly from our customers and have a real say in how we make their experience better.

There’s room to experiment, take ownership, learn quickly and grow with the company rather than disappearing into a giant customer-support department.

If you’re energetic, love talking to people and want a job where your personality is an advantage , we’d love to hear from you.