Manager, customer success & retention — founding team

LifeGuru · Pune city, India

We’re building something special at Life Guru. Our mission is huge: to be the most authentic partner for a billion+ spiritual journeys. We’re not just an app; we’re a team ensuring every ritual and consultation is done with the highest standard of devotion

We treat every Puja and Chadhava as a moment of trust, not a transaction. This role exists to build the team and process that make that real — turning first-time bookings into repeat customers who trust Life Guru with every ritual that matters to them.

You'll lead our Relationship Management team on the ground — hiring, training, and running day-to-day operations — while working closely with product and tech to keep improving the tools and playbook this team runs on.
What You'll Own Lead the team. Hire, train, and manage a Relationship Management team of 10+ RMs, and keep raising the bar as the team grows. Drive retention. Track and improve CSAT, NPS, and repeat bookings — this function is measured on customers coming back, not just tickets closed. Work with product and tech. Flag what's broken, suggest what should be built, and help test new workflows, tools, and dashboards. Close the loop with product. Structure user feedback — complaints, requests, patterns — and route it to the product team as real input, not just a log. Use data day-to-day. Track team and business performance on existing dashboards, and use that to sharpen the playbook.
What We're Looking For 4-6 years of experience leading or managing a team in a customer-facing, relationship management, or customer success function Comfortable with both people and numbers — you can run a team and read a performance dashboard Exposure to working with product, tech, or analytics teams (even if you weren't leading that side) Practical, not theoretical — you'd rather ship a working process this week and improve it next week Prior experience in a startup or fast-paced environment is a plus, not a requirement

The Deal Pune Competitive salary + meaningful ESOPs — real ownership in an early-stage startup Direct exposure to building a business function from zero — ops, product, and revenue, end to end

Want to build something from scratch and be accountable for it as a real business?

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