Organizational Change Management (OCM) Lead

Develop and execute the OCM strategy, communications plan, stakeholder engagement activities, and readiness framework.Build and manage the end-to-end training approach, including learning plans, training materials, job aids, quick reference guides, and training completion tracking.Lead Train-the-Trainer (TTT) sessions and enable business trainers to successfully deliver training to end users.Partner with client stakeholders and the Genesys implementation team to align communications, training content, deployment activities, and adoption support.Facilitate workshops, readiness reviews, and stakeholder meetings across business and technology teams.Support deployment planning, go-live readiness assessments, hypercare activities, and feedback collection. xzbcwsv Manage and mentor an offshore OCM Analyst responsible for documentation, content development, training materials, communications support, and project reporting.Provide executive-ready updates on change impacts, training progress, readiness status, risks, and mitigation actions