AI Platform Engineer

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting over 23,000 healthcare professionals and team members at more than 1,150 locations across 48 states. Our five supported healthcare practices operate under the brands Aspen Dental, ClearChoice, WellNow, Chapter Aesthetic Studio, and Lovet. We're committed to enabling healthcare professionals to focus on patient care while we handle the business operations that support them. We are seeking an AI Platform Engineer. Our Platform Engineering organization — spanning Delivery, Cloud, and SRE — is expanding to lead and maintain the company's AI platform across the business. We're hiring an AI Platform Engineer to own the foundation that lets every team use AI safely, reliably, and productively — built on Google Cloud and anchored by our two flagship enterprise AI platforms: Claude Enterprise and Google's Vertex AI (Gemini Enterprise Agent Platform). In this hands-on role you'll: Operate and extend these platforms Manage the end-to-end onboarding of users and teams onto them Curate and govern the surrounding ecosystem of plugins, connectors, and marketplace extensions Build the agents, tooling, and paved paths that turn AI from a novelty into everyday infrastructure. You'll do this on Google Cloud, increasingly through the Gemini Enterprise Agent Platform (formerly Vertex AI). It's a high-impact position with significant room to grow as our AI practice matures. This is a strong fit for an engineer with a few years of Platform Engineering, DevOps, SRE, or MLOps experience who is excited about AI enablement; someone who likes owning a platform end to end, from provisioning and onboarding through operations and governance. Responsibilities AI Platform Operations keeping them reliable, performant, and cost-effective. Build and maintain CI/CD pipelines, infrastructure-as-code, and deployment automation for AI applications, agents, and models, increasingly on the Gemini Enterprise Agent Platform (formerly Vertex AI). Instrumentation of AI systems with monitoring, logging, and observability (tracking latency, quality, usage, and spend) and responding to issues as part of an on-call rotation. Manage integrations with model providers and APIs (Claude, Gemini, and code assistants), including authentication, rate limits, quotas, and failover. Onboarding able to explain technical concepts to non-experts and write strong documentation — important for onboarding and enablement. Based in (or willing to relocate to) the Chicago area and able to work onsite/hybrid. Nice to Have (Preferred) Direct experience with Claude Enterprise — deployment, administration, onboarding, plugins, connectors, or MCP. Experience with Gemini Enterprise and/or the Gemini Enterprise Agent Platform (formerly Vertex AI) — Agent Builder/Agent Engine, Agent Garden, Model Garden, RAG/Vector Search. Experience managing and creating platform extensions, a plugin ecosystem, or an internal app/agent marketplace. Direct experience with LLMOps/MLOps tooling — model serving, vector databases, evaluation frameworks, agent orchestration (e.g., ADK, LangChain/LlamaIndex). Experience deploying or integrating enterprise AI tools (e.g., Claude, Gemini, GitHub Copilot, NotebookLM) across an organization. Experience building internal developer platforms or developer-experience tooling. Familiarity with AI governance, security, or responsible-AI frameworks. Experience running enablement, training, or developer-advocacy programs. Familiarity with our stack: Google Cloud / BigQuery, Atlassian (Jira/Confluence), incident.io, Grafana/OTEL, Sentry, Microsoft 365. Degree in Computer Science, Engineering, or a related field — or equivalent practical experience. About the Team You'll join our Platform Engineering organization, which spans Delivery, Cloud, and SRE and reports to the Senior Director of Platform Engineering. We're a pragmatic team focused on giving the rest of the company reliable, well-paved infrastructure to build on — and we're now extending that mission to AI. *This role is onsite 4 days/week in our Chicago office (Fulton Market District) A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match