Suite Attendant

Anaheim Ducks Hockey Club · United States

A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions. Vision: We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community. Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold Job Title: Suite Attendant Pay Details: The starting hourly rate for this position is $19.50 per hour. Suite Attendants are responsible for delivering quality hospitality and customer service. They work closely with Pantry Coordinators and Servers to ensure accurate and timely delivery of food and beverage orders to suites on both the main and club levels. Suite Attendants help uphold food quality, proper hold times, and safety and sanitation standards within the department. They also support additional tasks as assigned by the Food & Beverage Management team. Before and during events, Suite Attendants assist in efficiently preparing suite orders, and during service, they provide support to Servers and Pantry Coordinators as needed. After events, they help clear dishes from suites and reorganize the pantry. ​​ Responsibilities Transport pre-ordered food from the pantry to the suites via a tri-level cart Organize refrigerators with correct beverage orders Clean the suites after guests leave Maintain clear communication with the Pantry Coordinators Clean Pantry/maintain a clean and organized workspace Complete the assigned side work for the night Visit the warehouse on the service level as needed to acquire items low in stock Professionally communicate with suite guests during order delivery Assist suite attendants with their needs during periods of high sales volume Keep up to date knowledge of the food and beverage menu items and accompaniments Be comfortable with the arena and know how to navigate personally, as well as assist guests Support any other Food & Beverage departments as needed Other tasks as assigned by supervisors and/or managers Help maintain and ensure excellent customer service Follow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department, including but not limited to: Social distancing Use of face mask/covering when in common areas, presence of guests, and where Social Distancing is not possible Use of gloves when handling guest food or beverage Cleaning and sanitizing high-contact surfaces that are frequently used by guests and fellow employees Frequent handwashing, regardless of the use of gloves Skills Previous restaurant or arena work is recommended but not required Possess excellent written and verbal communication skills Ability to multi-task Strong attention to detail and proven customer service skills Exceptional organization and prioritization are a must Work a flexible schedule, as hours are subject to change each week Work schedules are based on scheduled games, concerts, and other events Must be able to work in an environment with fluctuating temperatures Knowledge, Skills and Experience Education - ​High School Diploma or Equivalent​ Experience Required - ​0-1 Year​ This position is on-site. Company: Anaheim Arena Management, LLC (F&B) Our Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Thanks for your interest in becoming part of OCVIBE!