Customer Support Analyst (Level 2 Support)

We are hiring a CSA -A Customer Support Analyst (Level 2 Support) Experience: 3+ Mode:Hybrid. Location: Hyderabad or Bangalore shift: 2 – 10 PM IST , night shifts on rotational basis on demand ( 1 week in a month) Notice Period: Imediate to 15 Days CSA -A Customer Support Analyst (Level 2 Support) Main responsibilities include fulfilling service requests, creating and maintaining knowledge base articles, supplemental incident and problem management tasks, ensuring appropriate triaging of complex technical issues; Creating and analyzing reports in ServiceNow and/or PowerBi They will support the work of Delivery leads and/or Portfolio Managers by helping onboard products to Digital Operations and track projects to completion. Sometimes, they will help cover the excess workload and act as a b