Servicenow architect

We are looking for a Service Now Architect with 14+ years of experience and deep expertise in ITSM, CSM, Domain Separation, Case and Incident Management, Service Now Discovery, CMDB, Transform Maps, Import Sets, Integrations, and enterprise platform architecture. The candidate should have led multiple large-scale Service Now implementations, designed multi-domain solutions, established CMDB governance, and architected scalable service management processes across global organizations.
Work Schedule: US Shift
Standard Hours: 8:30 PM IST – 4:30 AM IST
During US Daylight Saving Time (March–November): 7:30 PM IST – 3:30 AM IST
About think bridge;
We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our thinkstack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.
Why is think bridge a great place to work?
At think bridge, we are not just paving the way for exceptional digital experiences; we're also redefining the future of work. Our \"Remote First\" philosophy allows you to take a dive into a world where work doesn’t tie you down. We’re pioneering a Remote First approach, ensuring you’re connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly. We encourage and provide for our employees health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed workspaces to support employees’ physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. At think bridge, it's more than just a job. It's a journey of innovation, growth, and balance. Join us in shaping the future!
think bridge is a place where you can:
Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.
think bridge..there’s a new way there. ™
We live by five core values : Outcomes, Quality, Accountability, Communication and Care. This role embodies all five - you'll own outcomes, maintain high technical standards, and communicate effectively across all levels.
Experience Level : Mid-Level – 14+ years overall IT experience with 6+ years in Service Now architecture, design, and implementation.
What is expected out of you?
As a part of this Job
Define and govern the overall Service Now platform architecture and roadmap.
Lead solution design workshops and translate business requirements into scalable Service Now solutions.
Architect and implement ITSM and CSM solutions following Service Now best practices.
Design multi-tenant Service Now environments using Domain Separation.
Define CMDB strategy, Discovery architecture, and service mapping approach.
Review and approve technical designs, customizations, integrations, and data migration strategies.
Establish platform governance, security, performance, and upgrade strategies.
Mentor developers, administrators, and business analysts.
Collaborate with enterprise architects, infrastructure teams, and business stakeholders.
Requirements:
ITSM Expertise:
Strong hands-on experience implementing and architecting:
Incident Management
Problem Management
Change Management
Request Management
Knowledge Management
Service Catalog
SLA Management
Major Incident Management
CMDB and Asset Management
CSM Expertise:
Experience designing and implementing:
Customer Service Management (CSM)
Case Management
Case Lifecycle Management
Customer Portal / Employee Center
Entitlements and Contracts
Omnichannel Support
Agent Workspace
Knowledge Integration
Case & Incident Management:
Deep understanding of:
Case-to-Incident workflows
Incident-to-Problem relationships
Escalation models
Queue management
Assignment rules
SLA and OLA design
Service Operations processes
Domain Separation:
Strong experience with:
Domain-separated architecture design
MSP and multi-business-unit implementations
Domain hierarchy design
Data segregation strategies
Cross-domain reporting and access controls
Domain-aware integrations
CMDB & Discovery:
Hands-on architecture experience with:
Service Now Discovery
MID Server deployment and management
CMDB Health
Identification and Reconciliation Engine (IRE)
Service Mapping
CI Class Models
Discovery Patterns
Cloud Discovery
Dependency Mapping
Data Migration & Integrations:
Experience with:
Import Sets
Transform Maps
Data Sources
Coalesce and Data Reconciliation
Bulk Data Migration
REST APIs
SOAP APIs
Integration Hub
Web Services
ETL Design
Platform & Development Expertise:
Flow Designer
Workflow Editor
Business Rules
Script Includes
Client Scripts
UI Policies
ACLs
Service Portal
Agent Workspace
UI Builder
Scoped Applications
Update Sets
Application Repository
Performance Analytics
Reporting and Dashboards
Preferred Certifications:
Service Now Certified System Administrator (CSA)
Service Now Certified Application Developer (CAD)
Service Now Certified Implementation Specialist – ITSM
Service Now Certified Implementation Specialist – CSM
Service Now Certified Technical Architect (CTA) (highly preferred)
Desired Experience:
Multiple end-to-end Service Now implementation programs.
Experience with large enterprise environments.
Experience in multi-instance and multi-domain deployments.
Strong stakeholder management and consulting skills.
Experience leading global delivery teams and architecture governance boards.
Our Flagship Policies and Benefits:
What we offer
Dedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement.
Cutting-Edge Projects – Work on exciting projects using the latest technologies.
Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance.
Work Environment
Remote-First Culture: At think bridge, we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools, we stay connected and get great work done.
Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval.
Comprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind.
Work-From-Workweek (WWW): Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals. All travel expenses are covered in the form of an allowance which is called a work week allowance.
We organize city-wise, company-sponsored local meetups—fun-filled day outings with your colleagues!
At think bridge, you get reimbursed for approved certifications and short courses that support your role.
We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.
Join think bridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.