AM QA In process & Customer Handling

CIEL HR · Gurgaon, India

Job Summary

The Assistant Manager In-Process Quality & Customer Quality will be responsible for ensuring product quality throughout the manufacturing process and maintaining customer quality requirements for OEMs, particularly Maruti Suzuki. The role involves driving quality improvement initiatives, managing customer complaints, ensuring compliance with IATF 16949 standards, and coordinating with production, engineering, and customers to achieve zero-defect manufacturing.

Key Responsibilities

In-Process Quality

• Monitor and control in-process quality for sheet metal manufacturing operations including blanking, stamping, welding, assembly, and final inspection.
• Ensure adherence to Control Plans, PFMEA, Process Flow, Work Instructions, and Quality Standards.
• Implement SPC, MSA, Layered Process Audits (LPA), and process capability studies.
• Conduct regular process audits and identify opportunities for quality improvement.
• Lead root cause analysis using 8D, 5 Why, Fishbone Diagram, and implement effective corrective and preventive actions.
• Reduce in-process rejection, rework, and customer PPM through continuous improvement initiatives.
• Coordinate with Production, Maintenance, Tool Room, and Engineering teams for process quality improvements.
• Ensure calibration and maintenance of inspection equipment and gauges.
• Drive Kaizen, Poka-Yoke, Lean Manufacturing, and Six Sigma initiatives.

Customer Quality

• Handle customer quality requirements for MSIL and other automotive OEMs.
• Manage customer complaints, warranty issues, and field failures with timely closure using the 8D methodology.
• Participate in customer audits and ensure closure of audit observations.
• Monitor customer PPM, supplier scorecards, and quality performance metrics.
• Ensure compliance with customer-specific requirements (CSR) and OEM quality standards.
• Coordinate PPAP submissions, engineering changes (ECN), and quality documentation.
• Maintain effective communication with customer quality teams regarding quality concerns and improvement actions.
• Lead containment activities and ensure timely implementation of corrective actions.